Consider the following scenario:
- You deploy Microsoft Lync Server 2010 together with the Response Group Service (RGS) on a computer.
- The RGS agent uses a device that is running Microsoft Lync 2010 Phone Edition.
- A user calls the RGS, and then the RGS agent accepts the call.
This issue occurs because the RGS takes several seconds to establish a connection between the caller and the RGS agent.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.