If an unsupported modification is discovered during a support call, the customer must perform one, or in some cases both, of the following procedures to return their installation to a supported state:
- Undo the modification
- Recreate the User Profile Application and associated databases and restart the User Profile Synchronization service through Central Administration
If it is determined that a configuration setting change (that is not listed in the “Exceptions” section) is necessary, a support case should be opened to determine whether a product defect exists and should be addressed. In these cases, all modifications are reviewed by the development team to make sure that the operations being performed will not result in an unstable or unsupported state.
Configuration setting changes that are listed in the “Exceptions” section below or are made with the guidance of support during a support incident will not result in an unsupported state. Additionally, customers may not make support-guided changes outside a support incident or provide such changes to other customers for use.
- Expressing complex connection filters that cannot be expressed through the Edit Connection Filters page.
- Configuring profile synchronization using a LDIF file (http://technet.microsoft.com/en-us/library/ff959234.aspx)