Mouse drawing is displayed incorrectly when the screen resolution is restored after a full-screen application stops on a Windows 7-based computer that has a multitouch screen installed

Applies to: Windows 7 EnterpriseWindows 7 Home PremiumWindows 7 Professional More

Symptoms


Consider the following scenario:
  • You have a multitouch screen installed on a computer that is running Windows 7.
  • You run an application that displays in a full-screen mode by using a screen resolution that differs from the current resolution of the desktop.
  • You stop the application to return to the desktop.
  • You use the mouse to draw in an application that supports ink drawing (such as Mspaint.exe).
In this scenario, the drawing is not displayed in the expected position.

Note To recover from this issue, restart Windows Ink Services Platform Tablet Input Subsystem (Wisptis.exe), or change the screen resolution manually. After you do this, the drawing appears in the expected position.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx
    Windows 7RTMGDR
    6.1.760
    0.20xxx
    Windows 7RTMLDR
    6.1.760
    1.17xxx
    Windows 7SP1GDR
    6.1.760
    1.21xxx
    Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201105:50Not applicable
Tabsvc.dll6.1.7600.1677873,21611-Mar-201105:42x86
Wisptis.exe6.1.7600.16778334,33611-Mar-201105:38x86
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201105:58Not applicable
Tabsvc.dll6.1.7600.2092173,21611-Mar-201105:50x86
Wisptis.exe6.1.7600.20921334,33611-Mar-201105:47x86
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201105:47Not applicable
Tabsvc.dll6.1.7601.1751473,21620-Nov-201012:21x86
Wisptis.exe6.1.7601.17577334,33611-Mar-201105:31x86
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201105:34Not applicable
Tabsvc.dll6.1.7601.1751473,21620-Nov-201012:21x86
Wisptis.exe6.1.7601.21680334,33611-Mar-201105:18x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201106:31Not applicable
Tabsvc.dll6.1.7600.1677892,67211-Mar-201106:21x64
Wisptis.exe6.1.7600.16778405,50411-Mar-201106:16x64
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201106:37Not applicable
Tabsvc.dll6.1.7600.2092192,67211-Mar-201106:22x64
Wisptis.exe6.1.7600.20921405,50411-Mar-201106:15x64
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201106:51Not applicable
Tabsvc.dll6.1.7601.1751492,67220-Nov-201013:27x64
Wisptis.exe6.1.7601.17577405,50411-Mar-201106:31x64
Tabletpcplatforminput-core-ppdlic.xrm-msNot applicable3,24011-Mar-201106:26Not applicable
Tabsvc.dll6.1.7601.1751492,67220-Nov-201013:27x64
Wisptis.exe6.1.7601.21680405,50411-Mar-201106:08x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,281
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameX86_32cf53b59e4fc2cdf9d1be15d634c741_31bf3856ad364e35_6.1.7601.17577_none_b1daed8776820dbf.manifest
File versionNot applicable
File size716
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameX86_440a5b4510964f91e654fe4fc448caa1_31bf3856ad364e35_6.1.7600.20921_none_b56e3ed9f4b822a4.manifest
File versionNot applicable
File size716
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameX86_4e15a0f0ccdfc3c78d7ca6029df8cbf4_31bf3856ad364e35_6.1.7600.16778_none_816d0237d6c69d59.manifest
File versionNot applicable
File size716
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameX86_8fa0278a2573be4f4f92e731e1df1490_31bf3856ad364e35_6.1.7601.21680_none_187734a14a4fc453.manifest
File versionNot applicable
File size716
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.16778_none_d0f47afe3e16a01f.manifest
File versionNot applicable
File size85,862
Date (UTC)11-Mar-2011
Time (UTC)06:07
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.20921_none_d1ad27455711fffa.manifest
File versionNot applicable
File size85,862
Date (UTC)11-Mar-2011
Time (UTC)06:12
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7601.17577_none_d2d9d7ba3b3df2b4.manifest
File versionNot applicable
File size90,488
Date (UTC)11-Mar-2011
Time (UTC)21:57
PlatformNot applicable
File nameX86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7601.21680_none_d351a2935469fd0e.manifest
File versionNot applicable
File size90,488
Date (UTC)11-Mar-2011
Time (UTC)21:57
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_0fbc39a59a335c63de3e962ce94ef5a4_31bf3856ad364e35_6.1.7601.21680_none_fe72ccdd87889db7.manifest
File versionNot applicable
File size720
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_6edab7a6fb2d3ad8ebff84caeed81830_31bf3856ad364e35_6.1.7600.20921_none_93360dd82e9ce054.manifest
File versionNot applicable
File size720
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_c312e9ee3ebf6d1ea44754bc13fe4e4f_31bf3856ad364e35_6.1.7601.17577_none_ba3638e70eefc35a.manifest
File versionNot applicable
File size720
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_ee41bbc6817ea3b23d66b66b0dbf64a3_31bf3856ad364e35_6.1.7600.16778_none_c470fe183a8961ca.manifest
File versionNot applicable
File size720
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.16778_none_2d131681f6741155.manifest
File versionNot applicable
File size86,198
Date (UTC)11-Mar-2011
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7600.20921_none_2dcbc2c90f6f7130.manifest
File versionNot applicable
File size86,198
Date (UTC)11-Mar-2011
Time (UTC)07:12
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7601.17577_none_2ef8733df39b63ea.manifest
File versionNot applicable
File size90,857
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.1.7601.21680_none_2f703e170cc76e44.manifest
File versionNot applicable
File size90,857
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,729
Date (UTC)11-Mar-2011
Time (UTC)21:54
PlatformNot applicable