How to fix the Shopping Reports add-in and Internet Explorer 9 incompatibility

Applies to: Internet Explorer 9


The Shopping Reports add-in causes Internet Explorer 9 to stop responding or crash.


An update to the Shopping Reports add-in that fixes the compatibility issue is not yet available. 

To resolve this incompatibility, disable the Shopping Reports add-in: 
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the Shopping Reports add-in incompatibility notification, click Keep it disabled or just ignore the notification.

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