Symptoms
The Xunlei Thunder Download Manager add-on will cause Internet Explorer 9 to stop responding or crash
Resolution
To resolve this incompatibility, use one of the following methods.
Method 1: Update to the latest version of Xunlei Thunder Download Manager add-on.
To update to the latest version of Xunlei Thunder Download Manager add-on , visit the following Web site: http://dl.xunlei.com/xl7.html
This update for Xunlei Thunder Download Manager add-on fixes the compatibility issue.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2: Disable the Xunlei Thunder Download Manager add-on
To disable the Xunlei Thunder Download Manager add-on, follow these steps:
Note: Xunlei Thunder Download Manager add-on may not work correctly when the add-on is disabled.
Method 1: Update to the latest version of Xunlei Thunder Download Manager add-on.
To update to the latest version of Xunlei Thunder Download Manager add-on , visit the following Web site: http://dl.xunlei.com/xl7.html
This update for Xunlei Thunder Download Manager add-on fixes the compatibility issue.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Method 2: Disable the Xunlei Thunder Download Manager add-on
To disable the Xunlei Thunder Download Manager add-on, follow these steps:
- Close all Internet Explorer windows.
- Open a new Internet Explorer window.
- When you receive the Xunlei Thunder Download Manager add-on incompatibility notification, click Keep it disabled or ignore the notification.
Note: Xunlei Thunder Download Manager add-on may not work correctly when the add-on is disabled.
More Information
For more information on browser add-ons, refer to these Microsoft Web sites:
- How do browser add-ons affect my computer?
http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx (http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx) - Using the Internet Explorer 8 Add-on Manager
http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx(http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx) - Why does Internet Explorer block some ActiveX controls?
http://windowshelp.microsoft.com/Windows/en-US/help/b76eb54e-3ff9-4b80-b160-59b69e6fc2161033.mspx (http://windowshelp.microsoft.com/Windows/en-US/help/b76eb54e-3ff9-4b80-b160-59b69e6fc2161033.mspx) - Should I install ActiveX controls?
http://windowshelp.microsoft.com/Windows/en-US/help/c185161e-3416-4194-9a2f-4924ea896f051033.mspx(http://windowshelp.microsoft.com/Windows/en-US/help/c185161e-3416-4194-9a2f-4924ea896f051033.mspx) - Internet Explorer add-ons: frequently asked questions
http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx