Items disappear or are not visible in an Outlook folder

Applies to: Outlook 2016Outlook 2013Microsoft Outlook 2010

Symptoms


Some or all items disappear from a given folder in Microsoft Outlook. This occurs either immediately or after a set, consistent time period.

Cause


This issue occurs if a filter was applied to the default view settings of the Outlook folder.

Resolution


The items are not actually deleted but are being filtered from view in some way. Therefore, to resolve this issue, change the filtering options in some way.

Filtering options vary. However, some of the more common filtering options are as follows:
  • Date received
  • Keywords
  • Read/Unread status
  • Sender/Recipient
  • Importance
  • Size
View options will vary slightly, depending on the version of Outlook that you are using. To change the view options in Outlook, follow these steps.
 

For Outlook 2010 and later versions

  1. In the ribbon, select the View tab.
  2. In the Current View area, click View Settings.
  3. Click Filter, and then review the following tabs tabs for any selections that could filter out specific messages:
    • Tasks
    • More Choices
    • Advanced

More Information


For more information about how to create, change, or customize folder views in Outlook, go to the following Microsoft Office websites.
 

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