Hyper-V settings hang after installing RemoteFX on Windows 2008 R2 Service pack 1

Applies to: Windows Server 2008 R2 Service Pack 1


On a Windows Server 2008 R2-based computer that has Service Pack 1 (SP1) installed and has RemoteFX, Hyper-V VM settings will hang if following conditions are true:
  • When Domain Controller is installed on the same physical server as the RemoteFX server.
  • When the following Group Policy setting is enabled:
    Computer Configuration/Windows Settings/Security Settings/Local Policies/Security Options/Interactive Logon: Message text for users who are trying to log on.
You may also receive following error when you refresh the host on SCVMM console:

Error (2927)
A Hardware Management error has occurred trying to contact server <FQDN Server Name>.
(Unknown error (0x80338029))

The Hyper-V host status in SCVMM may show as "Not Responding".


  • Running Active Directory Domain Services on a server that is also running a RemoteFX-enabled virtual machine is not a supported configuration.
  • The second symptom mentioned above is a known issue.


To resolve this problem you should consider running Active Directory Domain Services and RemoteFX on different servers.
If you have the group policy mentioned in the symptoms section enabled, you must disable it.

More Information

For more inforamtion, refer to the Frequently Asked Questions and Troubleshooting Tips section in the Deploying Microsoft RemoteFX on a Single Remote Desktop Virtualization Host Server Step-by-Step Guide: