The Microsoft Exchange Information Store service crashes occasionally when you run an Exchange aware antivirus application on an Exchange Server 2010 Mailbox server

Symptoms

When you run an Exchange aware antivirus application on a Microsoft Exchange Server 2010 server that has the Mailbox server role installed, the Microsoft Exchange Information Store service crashes occasionally. Additionally, the following events are logged in the Application log:


Cause

This issue occurs because the Store.exe process does not verify whether the restriction on an email message is valid after an Exchange aware antivirus application removes the attachment.

Resolution

To resolve this issue, install the following update rollup:
2608646 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1

Workaround

To work around this issue, disable the Exchange aware antivirus application on the Exchange server that has the Mailbox server role installed.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2535289 - Last Review: Oct 31, 2011 - Revision: 1

Microsoft Exchange Server 2010 Service Pack 1, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

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