Consider the following scenario:
- You move an email message from a folder to a public folder by using Microsoft Office Outlook in online mode in a Microsoft Exchange Server 2007 environment.
- You try to delete or modify the email message in the public folder.
Some items cannot be deleted. They were either moved or already deleted, or access was denied.
This issue occurs because the creator entry id is not set in the email message when you move the email message. Therefore, the creator ownership verification fails when you delete or modify the email message.
To work around this issue, use Outlook in cache mode.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2536695 - Last Review: Sep 23, 2011 - Revision: 1
Exchange Server 2007 Service Pack 3, Exchange Server 2007 Enterprise Edition, Exchange Server 2007 Standard Edition