An unknown error prevented the wizard from retrieving the user account information. If this problem persists, restart the server, and then try again.
The dashboard log file will contain the following error:
 110421.133002.7958: IDENTITY: ErrorCode:2221 UserErrorCode:Failed
BaseException: Microsoft.WindowsServerSolutions.Users.UserException: SetUserStatus
at Microsoft.WindowsServerSolutions.Users.User.SetUserStatus(UserStatus value)
at Microsoft.WindowsServerSolutions.Identity.UI.AddinPage.<.cctor>b__8(User a)
You may also experience a problem where the user account unexpectedly disappears from the Dashboard list of users. The account is still listed in Active Directory and still a valid account but it is not displayed in the dashboard.
Here is an example of an account that will experience the problem.
In this case, the account Don Funk has a logon name of donfunk.
If we examine Active Directory we see this:
The account name is Don Funk (notice the space between Don and Funk). This extra space is the cause of the issue. The name of the account must match the logon name.
Note: The Update Rollup does not correct accounts that were imported prior to the rollup installation. It is possible for the account to disappear one more time after the rollup has been installed. If the account gets removed from the Dashboard after UR1 is installed, you can use the following steps to import the account back into the dashboard. Once the account has been imported with Update Rollup 1 installed, it will no longer disappear.
1. Open a Command Prompt window as an administrator.
2. Change directory to c:\program files\windows server\bin
3. Type wsspowershell.exe, and then press ENTER.
4. Type import-wssuser –name <username>, and then press ENTER.
Article ID: 2542106 - Last Review: Apr 6, 2013 - Revision: 1