This issue occurs in the release version of System Center Operations Manager 2007 R2 Connector for Remedy 6.3 if Systems Center Operations Manager 2007 R2 Connectors Cumulative Update 2 (CU2 - KB2274165 - http://support.microsoft.com/kb/2274165) is applied without first applying the first System Center Operations Manager 2007 R2 Connectors update (CU1 - KB975774 - http://support.microsoft.com/kb/975774).
To resolve this issue complete the following steps:
1. Uninstall the Remedy Provider.
2. Re-install the RTM version of the Remedy Provider.
3. Upgrade to the CU1 version of the provider (KB975774).
4. Upgrade to the CU2 version of the provider (KB2274165).
The CU2 version will not overwrite the CU1 version of Scinteropremedy63.dll but all other files will be updated.
Note: KB975774 is not available for download on the web. Please contact Microsoft PSS to get a copy of this hotfix.
Note: Only the Remedy 6 provider is affected. Remedy 7 which uses Scinteropremedy71.dll is unaffected.
Article ID: 2544565 - Last Review: May 9, 2011 - Revision: 1