"0x0000007E" or "0x0000000A" Stop error occurs when you play and at the same time record TV content on a computer that is running Windows 7 or Windows Server 2008 R2

Velja za: Windows 7Windows 7 Service Pack 1Windows Server 2008 R2

Symptoms


When you play and at the same time record TV content on a computer that is running Windows 7 or Windows Server 2008 R2, the operating system may crash during the recording process. Additionally, you receive one of the following Stop error messages. 

Error message 1
STOP: 0x0000007E ( parameter1 , parameter2 , parameter3 , parameter4 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Error message 2
STOP: 0x0000000A ( parameter1 , parameter2 , parameter3 , parameter4 )
IRQL_NOT_LESS_OR_EQUAL

Notes
  • The "0x0000007E" Stop error occurs only on computers that are running a 64-bit version of Windows.
  • The "0x0000000A" Stop error occurs only on computers that are running a 32-bit version of Windows.
  • The parameters in the Stop error messages vary, depending on the configuration of the computer.
  • Not all "0x0000007E" and "0x0000000A" Stop error messages are caused by this problem.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx
    Windows 7RTMGDR
    6.1.760
    0.20xxx
    Windows 7RTMLDR
    6.1.760
    1.17xxx
    Windows 7SP1GDR
    6.1.760
    1.21xxx
    Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Cdd.dll6.1.7600.16699107,52002-Nov-201004:23
Dxgkrnl.sys6.1.7600.16699728,44802-Nov-201004:46
Dxgmms1.sys6.1.7600.16808219,00804-May-201104:56
Lddmcore.ptxmlNot applicable1,15101-Nov-201023:04
Cdd.dll6.1.7600.20959107,52004-May-201104:22
Dxgkrnl.sys6.1.7600.20959729,47204-May-201104:39
Dxgmms1.sys6.1.7600.20959219,00804-May-201104:39
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32
Cdd.dll6.1.7601.17514107,52020-Nov-201011:56
Dxgkrnl.sys6.1.7601.17514728,44820-Nov-201012:29
Dxgmms1.sys6.1.7601.17610219,00804-May-201104:41
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32
Cdd.dll6.1.7601.17514107,52020-Nov-201011:56
Dxgkrnl.sys6.1.7601.21720729,47204-May-201104:35
Dxgmms1.sys6.1.7601.21720219,00804-May-201104:35
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Cdd.dll6.1.7600.16699144,38402-Nov-201004:59
Dxgkrnl.sys6.1.7600.16699982,91202-Nov-201005:21
Dxgmms1.sys6.1.7600.16808265,08804-May-201105:36
Lddmcore.ptxmlNot applicable1,15101-Nov-201022:58
Cdd.dll6.1.7600.20959144,38404-May-201105:05
Dxgkrnl.sys6.1.7600.20959983,93604-May-201105:17
Dxgmms1.sys6.1.7600.20959265,08804-May-201105:17
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25
Cdd.dll6.1.7601.17554144,38403-Feb-201111:25
Dxgkrnl.sys6.1.7601.17554982,91203-Feb-201111:44
Dxgmms1.sys6.1.7601.17610265,08804-May-201105:26
Lddmcore.ptxmlNot applicable1,15108-Jul-201018:22
Cdd.dll6.1.7601.17514144,38420-Nov-201012:55
Dxgkrnl.sys6.1.7601.21720983,93604-May-201105:29
Dxgmms1.sys6.1.7601.21720265,08804-May-201105:29
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Cdd.dll6.1.7600.16595347,64819-May-201014:27
Dxgkrnl.sys6.1.7600.167552,502,01603-Feb-201105:24
Dxgmms1.sys6.1.7600.16808669,05604-May-201104:12
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25
Cdd.dll6.1.7600.20959347,13604-May-201103:58
Dxgkrnl.sys6.1.7600.209592,504,06404-May-201104:19
Dxgmms1.sys6.1.7600.20959669,05604-May-201104:19
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25
Cdd.dll6.1.7601.17514347,13620-Nov-201010:06
Dxgkrnl.sys6.1.7601.175142,502,01620-Nov-201010:33
Dxgmms1.sys6.1.7601.17610669,05604-May-201104:06
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25
Cdd.dll6.1.7601.17514347,13620-Nov-201010:06
Dxgkrnl.sys6.1.7601.217202,504,06404-May-201104:19
Dxgmms1.sys6.1.7601.21720669,05604-May-201104:19
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_474d77e33e243de85984039a7ea6d8b3_31bf3856ad364e35_6.1.7600.20959_none_8719e4c76ea4b0c2.manifest
File versionNot applicable
File size696
Date (UTC)04-May-2011
Time (UTC)08:29
File nameX86_5cae527828d871fef56c252b861edd05_31bf3856ad364e35_6.1.7601.21720_none_4c26841e3cf261b1.manifest
File versionNot applicable
File size696
Date (UTC)04-May-2011
Time (UTC)08:29
File nameX86_c721854e411844c1b90a72ca39c891ba_31bf3856ad364e35_6.1.7601.17610_none_feeca025b01751f3.manifest
File versionNot applicable
File size696
Date (UTC)04-May-2011
Time (UTC)08:29
File nameX86_dd28648e31791030c208390f98b17dce_31bf3856ad364e35_6.1.7600.16808_none_ff83160a91e7e92b.manifest
File versionNot applicable
File size696
Date (UTC)04-May-2011
Time (UTC)08:29
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_abf8787e449cb92d.manifest
File versionNot applicable
File size13,305
Date (UTC)04-May-2011
Time (UTC)08:39
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_ac4d05f75de1fe03.manifest
File versionNot applicable
File size13,193
Date (UTC)04-May-2011
Time (UTC)05:00
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_adcc034841d27652.manifest
File versionNot applicable
File size13,305
Date (UTC)04-May-2011
Time (UTC)08:39
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_ae4ad0275af8320d.manifest
File versionNot applicable
File size13,305
Date (UTC)04-May-2011
Time (UTC)08:39
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_06c5490e6fd09a7538451c3ef0355fc5_31bf3856ad364e35_6.1.7600.20959_none_3457b2373d1cb591.manifest
File versionNot applicable
File size700
Date (UTC)04-May-2011
Time (UTC)08:29
File nameAmd64_13a8295688dcf286a6a9b7af8e9de2f6_31bf3856ad364e35_6.1.7601.17610_none_ddce0e7a5fdc59b3.manifest
File versionNot applicable
File size700
Date (UTC)04-May-2011
Time (UTC)08:29
File nameAmd64_945453ee3704782c000dd89717ac6834_31bf3856ad364e35_6.1.7600.16808_none_7db14b943bf56719.manifest
File versionNot applicable
File size700
Date (UTC)04-May-2011
Time (UTC)08:29
File nameAmd64_f95e05630c8f8525b659b9c4f2b998fc_31bf3856ad364e35_6.1.7601.21720_none_41d6082d903563f9.manifest
File versionNot applicable
File size700
Date (UTC)04-May-2011
Time (UTC)08:29
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_08171401fcfa2a63.manifest
File versionNot applicable
File size13,309
Date (UTC)04-May-2011
Time (UTC)08:48
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_086ba17b163f6f39.manifest
File versionNot applicable
File size13,197
Date (UTC)04-May-2011
Time (UTC)05:59
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_09ea9ecbfa2fe788.manifest
File versionNot applicable
File size13,309
Date (UTC)04-May-2011
Time (UTC)08:48
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_0a696bab1355a343.manifest
File versionNot applicable
File size13,309
Date (UTC)04-May-2011
Time (UTC)08:48
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_0f82d984c3a13434afe154d13cfa4fe2_31bf3856ad364e35_6.1.7600.16808_none_2a410b5d1de00ef2.manifest
File versionNot applicable
File size698
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_48a889ec82e940ddb128f96f47d1f5ba_31bf3856ad364e35_6.1.7601.17610_none_06a5f4d7f3f304a3.manifest
File versionNot applicable
File size698
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_af9456d5166794957a3fa312e48d12d8_31bf3856ad364e35_6.1.7601.21720_none_d3c9ad029da145ab.manifest
File versionNot applicable
File size698
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_e94738e12a231ab37d6602eb4c1138e1_31bf3856ad364e35_6.1.7600.20959_none_1ff4f27a2bc30c65.manifest
File versionNot applicable
File size698
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_abfa1c74449ac229.manifest
File versionNot applicable
File size13,307
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_ac4ea9ed5de006ff.manifest
File versionNot applicable
File size13,195
Date (UTC)04-May-2011
Time (UTC)05:55
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_adcda73e41d07f4e.manifest
File versionNot applicable
File size13,307
Date (UTC)04-May-2011
Time (UTC)08:29
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_ae4c741d5af63b09.manifest
File versionNot applicable
File size13,307
Date (UTC)04-May-2011
Time (UTC)08:29