Issues that this update fixesWhen you install Microsoft Office 2010 Service Pack 1 (SP1) by using Microsoft Update, you may receive the following error message:
If you download and install the SP1 package from Microsoft Download Center, you may receive the following error message:
The Officesuitewwsp1-x-none_msplog.log file that is generated during the installation contains an error message that resembles the following:
This issue may occur if the Windows Installer encounters a reference to a drive that no longer exists, or to a removable media device that contains no readable media. For example, this issue may occur when the Windows Installer encounters a reference to an empty DVD or CD drive.
How to obtain and install the updateTo resolve this issue, download and install the following update before you install Office 2010 SP1.
The following file is available for download from the Microsoft Download Center:
Microsoft Office 2010, 32-Bit EditionMicrosoft Office 2010, 64-Bit EditionFor more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
You do not have to restart the computer after you install this update.
WorkaroundBefore you install Office 2010 SP1, put a readable DVD or CD into your optical drive, or connect a USB drive.
For more information about Office 2010 support, visit the following Microsoft Website:
Article ID: 2553092 - Last Review: Mar 31, 2012 - Revision: 1