Error that Data or Log directory in the registry is not valid when installing SQL Server Cumulative Update or a Service Pack

This article helps you resolve the problem that occurs when you install a Cumulative Update or a Service Pack for a SQL Server instance.

Original product version:   SQL Server
Original KB number:   2565113

Symptoms

When you install a Cumulative Update or a Service Pack for a SQL Server instance, the setup process may fail with one of the following error messages:

The User Data directory in the registry is not valid. Verify DefaultData key under the instance hive points to a valid directory.
Error code: 0x851A0043

The User Log directory in the registry is not valid. Verify DefaultLog key under the instance hive points to a valid directory.
Error code: 0x851A0044

Error installing SQL Server Database Engine Services Instance Features. The Database Engine system data directory in the registry is not valid.

When the problem occurs, the SQL Server Setup log file Summary.txt has one of the following messages:

Detailed results:
  Feature:                       Database Engine Services
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred during the setup process of the feature.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Database Engine Services Instance Features
  Component error code:          0x851A0043
  Error description:             The User Data directory in the registry is not valid. Verify DefaultData key under the instance hive points to a valid directory.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.7001.0&EvtType=0xD8FB5EBA%400x97A656BB%401306%4067&EvtType=0xD8FB5EBA%400x97A656BB%401306%4067

Detailed results:
  Feature:                       Database Engine Services
  Status:                        Failed: see logs for details
  Reason for failure:            An error occurred during the setup process of the feature.
  Next Step:                     Use the following information to resolve the error, and then try the setup process again.
  Component name:                SQL Server Database Engine Services Instance Features
  Component error code:          0x851A0044
  Error description:             The User Log directory in the registry is not valid. Verify DefaultLog key under the instance hive points to a valid directory.
  Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.7001.0&EvtType=0xD8FB5EBA%400x97A656BB%401306%4068&EvtType=0xD8FB5EBA%400x97A656BB%401306%4068

Cause

The issue happens when the default locations of new data or log files for a database point to an invalid location. Common scenarios that lead to this issue are:

• Change of storage drives for database and log files and missing to update the default data and log location.
• A misconfiguration of the default data or log path during initial installation in the Data Directories tab (see Database Engine Configuration - Data Directories page).
• A misconfiguration of the default data or log path under Database Settings in SQL Server Management Studio (see View or Change the Default Locations for Data and Log Files).

Resolution

Use the following procedure to resolve the problem.

Step 1: Correct the default data and log directories valid folder paths

You can set the default data directory and log directory values to valid folder paths by using either SQL Server Management Studio or Registry Editor.

Method 1: Use SQL Server Management Studio (SSMS) and SQL Server Configuration Manager

1. In SSMS, open Object Explorer, right-click a server instance and select Properties.
2. In the left panel, select the Database Settings page.
3. In Database default locations, view the current default locations for new data files and new log files.
4. To change the default location, enter a new default pathname in the Data or Log field, or select the browse button to find and select a pathname.
5. Open SQL Server Configuration Manager and select SQL Server Services.
6. Double-click your instance and select the Advanced tab.
7. Review the Data Path property and see if the value is correct. The value is grayed out and can't be modified from here.
8. If the value is incorrect, use Method 2 to update it to the correct path.

Method 2: Use registry editor

1. Start Registry Editor (Regedit.exe) from the command line.

2. Locate and then select the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL{nn}.Instance\MSSQLServer.

   Note

   In this registry subkey, MSSQL{nn}.Instance represents the corresponding value for your system. To obtain this value, locate and then select the registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL\.

3. In the right panel, select the DefaultData registry entry and enter a valid path, if it's pointing to an incorrect location.

4. In the right panel, select the DefaultLog registry entry and enter a valid path, if it's pointing to an incorrect location.

5. Locate and then select the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\MSSQL{nn}.Instance\Setup.

6. In the right panel, select the SQLDataRoot registry entry and enter a valid path, if it's pointing to an incorrect location.

Step 2: Retry the installation of Service Pack or Cumulative Update

Once you have corrected the data and log paths for the affected instance, you can retry the installation.

The setup program may show that the instance has already been upgraded and it may not allow you to select just the Database Services component. You need to select all the features for that instance for the setup program to continue.

References

View and Read SQL Server Setup Log Files