Symptoms
Assume that you use the Microsoft Dynamics CRM 2011 client for Microsoft Office Outlook. You process Microsoft Dynamics CRM records for an entity grid. In this situation, Outlook becomes unresponsive if the action causes the grid to be updated. For example, when you run the following actions, Outlook becomes unresponsive:
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Manually refresh the grid
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Merge records in the grid
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Deactivate records in the grid
Resolution
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 2011. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:
2555051 Microsoft Dynamics CRM 2011 updates and hotfixes Note This problem was originally fixed in Update Rollup 3 for Microsoft Dynamics CRM 2011. For more information about Update Rollup 3 for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:
2547347 Update Rollup 3 for Microsoft Dynamics CRM 2011 is available
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updatesFor more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283
Microsoft Business Solutions CRM software hotfix and update package naming standards
