How to Upgrade to Microsoft Dynamics CRM 2011 from Microsoft CRM 3.0 or Microsoft CRM 1.2 Content provided by Microsoft Applies to: Microsoft Dynamics CRM 3.0Dynamics CRM 4.0 Select Product Version All Products Symptoms If you are using Microsoft CRM 1.2 or Microsoft CRM 3.0 you are unable to upgrade directly to Microsoft Dynamics CRM 2011. Cause In order to upgrade to Microsoft Dynamics CRM 2011 you need to upgrade to Microsoft Dynamics CRM 4.0 and then upgrade to Microsoft Dynamics CRM 2011. Resolution If you are using Microsoft CRM 3.0 then you need to upgrade to Microsoft Dynamics CRM 4.0 first.The Microsoft Dynamics CRM 4.0 Installation media can be found here:http://www.microsoft.com/download/en/details.aspx?id=12005 More Information Refer to the Implementation Guide for more information on upgrading.http://www.microsoft.com/download/en/details.aspx?id=3621 Last Updated: Jan 16, 2013 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.