Problems when disconnecting a VDI session with the connection bar

Applies to: Windows 7 EnterpriseWindows 7 ProfessionalWindows 7 Ultimate


When disconnecting a VDI session via the close button, on the connection bar or the containing window, two different types of problems can occur:
  1. The session will be disconnected even if Cancel is clicked in the confirmation popup.  This is likely to happen when connecting to a virtual desktop pool via RD Web Access.
  2. The disconnected session may be a candidate for another incoming user connection, in which case the new user will see a popup within their VDI session stating that "Another user is currently logged on to this computer...", and offering the new user a chance to disconnect or logoff the original user.  This can happen if load balancing for the VDI environment is done with an F5 load balancer, and RemoteFX is being used.


Both issues are caused by a problem in the handling of the close button by the RDP client shell.


To resolve this issue, install the hotfix referenced in Microsoft KB article 2524668:

More Information

Microsoft has confirmed this to be a problem in the operating systems listed in the 'Applies To' section of this article. More information on Microsoft VDI can be found at the following URL: