Hyperlinks in an e-mail message do not work in Office 2000 or in Office 2002 programs

For a Microsoft Outlook 98 version of this article, see
263654 .
For a Microsoft Outlook 97 version of this article, see
263656 .

Symptoms

When you click a hyperlink in any of the Microsoft Office 2000 or Microsoft Office 2002 programs that are listed in the "Applies to" section, you are not directed to a different Web site and nothing happens. This issue also occurs when you click a hyperlink on a Web page.

Cause

The file associations for Uniform Resource Locator (URL) protocols are missing or broken.

Resolution

To resolve this problem you can use one of two methods listed here:

Method 1

This method resets the default file association for the URL: Hypertext Transfer Protocol by re-registering the urlmon.dll file.
  1. Click Start, point to Settings and then click Control Panel.
  2. Double-click to open Internet Options.
  3. On the Programs tab, ensure that Internet Explorer should check to see whether it is the default browser is enabled.
  4. Click Reset Web Settings.
  5. In the Reset Web Settings dialog box, click to clear the Also reset my home page check box.
  6. Click Yes, click OK, and then click OK again to apply the settings and close the dialog boxes.
  7. Click Start, and then click Run.
  8. In the Run dialog type regsvr32 urlmon.dll, and then click OK.
  9. Click OK to acknowledge the success of the Urlmon.dll registration.

Method 2

This method involves manually editing the file type association.
  1. Double-click the My Computer icon.
  2. On the View menu, click Folder Options (Microsoft Windows 98) or Options (Microsoft Windows NT), and then click the File Types tab. In Microsoft Windows 2000, click Folder Options on the Tools menu.
  3. In the Registered File Types box, click
    URL: Hypertext Transfer Protocol. In Windows 2000, click File Types to sort the files alphabetically. The programs that are listed in the Opens With box are the programs with which hyperlinks are currently associated.
  4. If the program in the Opens With box is Iexplore (Microsoft Internet Explorer), click the Edit button. If another program, such as Netscape, is associated with this file type, you must troubleshoot that program to reassociate the file type.
  5. In the Edit File Type dialog box, be sure that open is listed in the Actions box. If open is not listed, click New, type open in the Action box, and then click OK.
  6. Click open, and then click Edit.
  7. In the Application used to perform actionbox, you see the following text, including the quotation marks:
    "C:\PROGRA~1\INTERN~1\iexplore.exe" %1
    In some cases, the "%1" may have been replaced by something else.
  8. Save these settings, and then repeat the process for other URL protocol file types.
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Article ID: 257464 - Last Review: May 19, 2008 - Revision: 1

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