Samsung 900x Machines do not support USB enumeration when resuming from hibernation


Symptoms


Samsung 900x Machines do not support USB enumeration when resuming from hibernation

Cause


This is a known issue with TPM firmware on Samsung 900x series.

Resolution


When using BitLocker USB start up keys or USB recovery keys, the user will have to perform a full shutdown and “cold boot” for USB enumeration to take place and for the Samsung 900x pre-boot firmware to recognize the USB key.

More Information


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Contact the manufacturer of your third-party product for more information.