Error message when you attempt to change the software update Settings

Symptoms

You may get the following error when you try to change the software update settings by launching “Change the software update settings” in Updates tab of Security section of SBS Console.

[Window Title]
Software Update Settings

[Main Instruction]
Cannot display Software Update Settings

[Content]
The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.

[OK]


If you examine the Console.log you will see the following exception: (Note: the console.log is located at c:\program files\windows small business server\logs)


[10420] 110727.102758.9441: Update Services: GetUpdateSchedule: GetPolicyConfiguration failed with COM error -2147221164
[10420] 110727.102758.9441: Exception:
---------------------------------------
An exception of type 'Type: Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.WsusGroupPolicyException, WSUSDataLayer, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
Timestamp: 07/27/2011 10:27:58
Message: The Update Services group policy settings are not accessible. For resolving this issue, please contact Microsoft Product Support.
Stack:    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
                   at Microsoft.WindowsServerSolutions.Console.Dialogs.Updates.SettingsDialog.UpdateSettingsForm_Load(Object sender, EventArgs e)
---------------------------------------
An exception of type 'Type: System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' has occurred.
Timestamp: 07/27/2011 10:27:58
Message: Retrieving the COM class factory for component with CLSID {E9D8E314-5A2C-4FBA-8DF9-C3A038544CB0} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
Stack:    at Microsoft.WindowsServerSolutions.SystemHealth.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
[10420] 110727.102758.9597: AdminTME: Committer: Completed called
[10420] 110727.102758.9597: AdminTME: Committer: Committer Completed.

Cause

The GUID {E9D8E314-5A2C-4FBA-8DF9-C3A038544CB0} belongs to AUPolicySetup Class which cannot be retrieved.

Resolution

  • Open command prompt with administrative privileges.
  • Run the following command to register GroupPolicyLib.dll (It can be found under C:\Program files\Windows Small Business Server\Bin"):

    regsvr32 "C:\Program files\Windows Small Business Server\Bin\GroupPolicyLib.dll"
  • Once the dll is registered, you should be able to launch Change the software update settings.

More Information

If you are getting a different GUID in console.log, search for that GUID in registry of a working server. Accordingly register the dll file mentioned under that GUID\InprocServer32.

The path to look at would be HKEY_CLASSES_ROOT\CLSID\{GUID}\InprocServer32

Properties

Article ID: 2589338 - Last Review: Aug 19, 2011 - Revision: 1

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