Description of the Outlook 2010 hotfix package (x64 Outlook-x-none.msp; x86 Outlook-x-none.msp): December 13, 2011

Vrijedi za: Microsoft Outlook 2010


This article describes the Microsoft Outlook 2010 issues that are fixed in the hotfix package that is dated December 13, 2011.


Issues that this hotfix package fixes

  • Consider the following scenario. You create a recurring all-day event and set its end date in a Microsoft SharePoint calendar. Then, you synchronize the SharePoint calendar with Outlook 2010. In this situation, an additional all-day event instance is displayed after the end date in the Outlook 2010 calendar.
  • Consider the following scenario:
    • You create a recurring meeting that has several attendees in Outlook 2010.
    • You add a Meeting Workspace to the recurring meeting.
    • You remove an attendee from a meeting instance of the recurring meeting.

    In this scenario, the attendee is not removed from the Meeting Workspace. Additionally, when you send a meeting update, you receive the following message:

    You are currently working with Outlook offline. To update the attendees in the Meeting Workspace, you must have a local copy of the Address Book installed. Either download the Address Book with the Full details option selected, and then send the meeting update or use Outlook online.
  • Assume that you set a .pst file as the default delivery location for email messages and the .pst file is in American National Standards Institute (ANSI) format. When you send an email message in HTML format to yourself in Outlook 2010, the body of the email message is blank.
  • You cannot download an offline address book that is larger than 2 GB in Outlook 2010.
  • When you try to view the properties of a shared calendar in a shared mailbox, the Permission Level under the Permission tab in the Calendar Properties dialog box is set to None. However, it should be set to Free/Busy time, subject, location.
  • Outlook 2010 does not start correctly and does not show any windows. Additionally, there are Outlook.exe processes running in the Windows Task Manager task list.
  • Consider the following scenario:
    • User A configures his contact to use several certificates.
    • User A uses one of these certificates to send an email message to user B.
    • User B opens the email message and then right clicks the Add to Outlook Contacts command on user A’s email address.
    • User A uses another certificate to send a second email message to user B.
    • User B opens the second email message and then right clicks the Add to Outlook Contacts command on user A’s email address.
    • User B opens user A’s contact to see the available certificates.

    In this scenario, only one certificate is displayed in user A’s contact.
  • When you click the Advanced Find command on the Search Tools tab and then search for certain text in a folder which contains many items in Outlook 2010, the Stop button is disabled. Additionally, the magnifying glass icon is not animated.
  • Consider the following scenario. You select the Show as Conversations check box in Outlook 2010. Then, you copy two conversations which both contain several email messages and paste them into a file system folder. In this situation, not all the email messages are copied into the file system folder. Additionally, all the email messages in the file system folder are displayed incorrectly with the first conversation name of the two conversations that you copied from Outlook 2010.
  • Consider the following scenario:
    • You select the Show as Conversations check box in Outlook 2010.
    • You right-click a conversation and point to Move. Then, you click the Always Move Messages in This Conversation command.
    • You select an archive folder that is stored online as a destination folder.
    • You receive an email message in the conversation.
    • You open the email message in the archive folder.

    In this scenario, the body of the email message is not displayed.
  • When several reminders are set in Outlook 2010, and you dismiss all the reminders, some reminders are not removed as expected.
  • When you use Outlook 2010 in online mode to search for items in your archive mailbox, you cannot preview any of the items in the search results in the preview pane. Additionally, you receive the following error message in the preview pane:

    This item cannot be display in the reading pane. Open the item to read its content.
  • Consider the following scenario:
    • You have an online Exchange mailbox
    • You navigate to the Scope group on the Search tab in Outlook 2010.
    • You click All Mail Items to search for an email message.

    In this scenario, the search process is slow. Additionally, the search results do not include email messages that have attachments that satisfy the search criteria.
  • You cannot use a Group Policy to set permissions on the Info pane in Outlook 2010.
  • Outlook 2010 removes the plain text format parts from an email message that is in MIME format. This issue specifically occurs when the email message contains both plain text format parts and HTML format parts.
  • Consider the following scenario:
    • You create a meeting request in Outlook 2010.
    • You add many attendees whose mailboxes are located on different mailbox stores on a Microsoft Exchange Server 2003 server.
    • You click Scheduling Assistant.

    In this scenario, Outlook 2010 takes a long time to display the free/busy information of the attendees.
  • Outlook 2010 does not work correctly when the Automatically adjust clock for Daylight Saving Time check box for the operating system is cleared.
  • Assume that you receive an email message in Outlook 2010 that is in MIME format and contains a Quoted-Printable UTF8 attachment. When you open the attachment, the text in the attachment is corrupted.
  • Assume that you receive an email message in Outlook 2010 that contains a Microsoft Office file. When you save the file to a local disk, the file is saved incorrectly with a FILE_ATTRIBUTE_TEMPORARY flag.
  • Consider the following scenario:
    • User A adds user B as a delegate of user A in Outlook 2010.
    • User A enables the Delegate can see my private items setting.
    • User A creates a private appointment item in the calendar.
    • User B logs on to user A’s mailbox and can see the private appointment item.
    • User A removes user B as a delegate of user A.

    In this scenario, user B can still see the private appointment item.
  • When you print preview a calendar in Month view in Outlook 2010, some words in the Subject line are separated and displayed on two lines.
  • When you create a meeting request, add an external recipient in the To field, and then switch to the Schedule Assistant, Outlook 2010 stops responding.
  • 2597037 "The operation failed" error message when you try to book a resource mailbox from a shared calendar by using Outlook 2010
  • 2597028 Smart cards are not supported in Outlook 2010 when you access your mailbox by using Outlook Anywhere (RPC/HTTP)
  • 2596959 Your SMTP address is incorrect when you log on to Outlook 2010


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix package, you must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information

File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Outlook-x-none.mspNot Applicable23,690,75218-Nov-201121:33

Outlook-x-none.msp information
File nameFile versionFile sizeDateTime


Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Outlook-x-none.mspNot Applicable26,372,09618-Nov-201121:50

Outlook-x-none.msp information

File nameFile versionFile sizeDateTime


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates