Summary
This article summarizes the available hotfixes and updates for issues that can occur in Remote Desktop Services (Terminal Services) for Windows Server 2008 R2 environments.
For Windows Server 2012 Remote Desktop Services updates, please see KB2821526
For Windows Server 2012 R2 Remote Desktop Services updates, please see KB2933664
NOTE: This list is an aggregate of common issues seen with Remote Desktop Services (Terminal Services) in Windows Server 2008 R2. Do not proactively install the following patches unless needed. If you believe that you are experiencing an issue listed below, install just the hotfix for that specific issue. If the specific hotfix is listed for your issue we recommend that you evaluate these hotfixes and updates to determine if they apply to a specific Windows version and Service Pack level.
The hotfixes and updates are arranged by component areas within Remote Desktop Services 2008 R2 environments and could apply to Windows XP, Windows Vista and Windows 7 Remote Desktop Clients.
VDI: Many of the hotfixes listed below are also applicable to Windows 7 machines that are being used as VDI guests as well as the 2008 R2 RDS component areas. Please review the hotfixes to see if they are also applicable for Windows 7.
For Windows Server 2012 Remote Desktop Services updates, please see KB2821526
For Windows Server 2012 R2 Remote Desktop Services updates, please see KB2933664
NOTE: This list is an aggregate of common issues seen with Remote Desktop Services (Terminal Services) in Windows Server 2008 R2. Do not proactively install the following patches unless needed. If you believe that you are experiencing an issue listed below, install just the hotfix for that specific issue. If the specific hotfix is listed for your issue we recommend that you evaluate these hotfixes and updates to determine if they apply to a specific Windows version and Service Pack level.
The hotfixes and updates are arranged by component areas within Remote Desktop Services 2008 R2 environments and could apply to Windows XP, Windows Vista and Windows 7 Remote Desktop Clients.
VDI: Many of the hotfixes listed below are also applicable to Windows 7 machines that are being used as VDI guests as well as the 2008 R2 RDS component areas. Please review the hotfixes to see if they are also applicable for Windows 7.
More Information
Authentication
2752618 RDS client computer cannot connect to the RDS server by using a remote desktop connection in Windows 7 or in Windows Server 2008 R22750396 Windows 7-based or Windows Server 2008 R2-based Remote Desktop Services server freezes when you try to log on to or log off the server by using a smart card
2548538 Smart card authentication does not work when you use VDI and RD Gateway for RDC client in Windows 7 or in Windows Server 2008 R2
2536989 Single Sign-On (SSO) feature does not work after you enable the RemoteFX feature in Windows Server 2008 R2
2524668 The single sign-on feature does not work in Windows 7 or in Windows Server 2008 R2 when you try to start a full remote desktop connection through RD Web Access
2521923 A program that requires you to use a smart card stops responding in a remote desktop connection in Windows Server 2008, in Windows Vista, in Windows 7 or in Windows Server 2008 R2
2301288 A Remote Desktop Services session is disconnected automatically if you apply the "Interactive logon: smart card removal behavior" Group Policy setting in Windows Server 2008 R2 or in Windows 7
General OS Updates
2847932 Language switch fails in a RD session and shortcut menu is not displayed in a RemoteApp session in Windows 7 SP1 or Windows Server 2008 R2 SP12846226 Stop Error 0x0000008E on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1
2834976 Authenticated users are removed from the Remote Desktop Users group after you set the drain mode on a Windows Server 2008 R2-based RDS server
2831347 Roaming user profiles are corrupted when a monitoring program executes a WMI query on a Windows Server 2008 R2 SP1-based RDS server
2823176 User sessions may be logged off unexpectedly when duplicate IP addresses are detected in Windows Multipoint Server 2011
2813636 You cannot log off an RD session in a Windows Server 2008 R2 server environment
2809808 Takes longer than expected to log off from a Windows Server 2008 R2 SP1-based RDS server remotely
2800789 0xC0000005 Stop error when the SVCHost.exe process that hosts Remote Desktop Services crashes in Windows Server 2008 R2
2799035 Certificate Propagation service crashes when you disconnect an RDS client from a Windows 7 or Windows Server 2008 R2-based RDS server
2795616 Lines in EMF file don't display correctly on a remote computer that is running Windows 7 or Windows Server 2008 R2
2786447 "0x000000AB" Stop error when a Citrix client logs off from a RD Session Host that is running Windows Server 2008 R2 SP1
2780130 "0x00000027" Stop error when you try to use a redirected smart card to log on to a Windows 7 or Windows Server 2008 R2-based remote computer
2780102 "0x0000003B" Stop error when a Remote Desktop Connection Broker and a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer are in an RDS farm
2769791 Windows Audio service stops on Windows Server 2008 R2-based computer after you configure remote audio playback
2769372 Windows Remote Assistance fails in Windows 7 SP1 or Windows Server 2008 R2 SP1
2768741 Visual elements are displayed incorrectly when you connect to a computer that is running Windows 7 or Windows Server 2008 R2 by using the Remote Desktop Protocol
2750090 High CPU utilization by the Svchost.exe process and the Lsass.exe process in the Remote Desktop session after you remotely connect to a computer that is running Windows 7 or Windows Server 2008 R2
2749262 Remote Desktop Configuration service crashes together with event ID 1000 in Windows Server 2008 R2
2726399 You cannot change the DPI setting through a Remote Desktop session on a computer that is running Windows 7 or Windows Server 2008 R2
2719704 "0x0000003B" or "0x000000D5" Stop error in Windows 7 or in Windows Server 2008 R2
2685909 Poor performance occurs when you shadow a Remote Desktop session in Windows Server 2008 R2 or in Windows 7
2666484 "0x0000003B" Stop error on Windows Server 2008 R2-based RD Session Host servers that use an RD Connection Broker
2665720 Remote Assistance does not display a desktop that has a resolution of 1366 x 768 correctly in Windows 7
2665347 You cannot connect to a virtual machine by using the Hyper-V Manager MMC snap-in in Windows Server 2008 R2
2661332 You cannot reestablish a Remote Desktop Services session to a Windows Server 2008 R2-based server
2661001 "Please wait for Local Session Manager" message remains for several minutes when you disconnect from a computer that is running Windows Server 2008 R2 during the logon process
2648397 You cannot change an expired user account password in a Remote Desktop session from a client computer that is running Windows 7 or Windows Server 2008 R2***THIS IS A CLIENT-SIDE FIX, ALSO SEE 2648402 FOR SERVER-SIDE FIX***
2647582 You cannot update the Group Policy settings on a Windows Server 2008 R2-based RD Session Host server if IP Virtualization is applied
2647452 Paged pool leaks when you map a network drive and then disconnect it frequently in Windows 7 or in Windows Server 2008 R2
2647409 Remote Desktop Services sessions are not kept alive as expected in Windows Server 2008 R2
2622802 The Group Policy Client service crashes on a terminal server that is running Windows Server 2008 or Windows Server 2008 R2 when multiple users connect to the server at the same time
2619880 "The network path was not found" error message when you start a LDAP-related application in Windows Server 2008 R2
2617878 You cannot set the LogonTimeout setting after the default RDP listener (RDP-Tcp) is deleted in Windows Server 2008 R2
2617687 Applications or services that start multiple Remote Desktop Services sessions crash in Windows 7 or in Windows Server 2008 R2
2617115 "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)" error when a client logs off from a Remote Desktop Services session in Windows Server 2008 R2
2615701 "Logon Process Initialization Failure" error message and the logon process does not start in Windows 7 or in Windows Server 2008 R2
2592339 "0x0000007f" Stop error or system stops responding on a computer that is running Windows Server 2008 R2 or Windows 7 when you connect to it by using the RDP protocol
2585853 Choppy video playback when you play a high-definition video over a remote desktop connection in Windows 7 or in Windows Server 2008 R2
2582172 Remote desktop is not displayed in Full-Screen mode when the screen resolution is 1366× 768 pixels in Windows 7 or in Windows Server 2008 R2
2579381 A remote desktop session does not respond to keyboard input or mouse input after it loses the focus in Windows 7 or in Windows Server 2008 R2
2578159 The logon process stops responding in Windows Server 2008 R2 or in Windows 7
2575946 "Limit the size of the entire roaming user profile cache" Group Policy setting does not work in Windows Server 2008 R2
2571388 A Remote Desktop Services session stops responding during the logoff process in Windows Server 2008 R2
2545735 "The home folder could not be created" error when an administrator tries to set Remote Desktop Services Home Folder for a user account in Windows 7 or in Windows Server 2008 R2
2525246 "0x0000003B" Stop error when you remotely control a Remote Desktop session in Windows Server 2008 R2
2519550 An incorrect program icon appears on the task bar in a remote desktop session that is running in Windows 7 or in Windows Server 2008 R2
2492765 User account passwords can be changed in the Sysprep Specialize phase of Sysprep.exe in Windows Server 2008 or in Windows Server 2008 R2
2479710 Remote Desktop service crashes when Group Policy settings are refreshed in Windows Server 2008 R2 after you enable the "Required secure RPC communication" and "Set client connection encryption level" Group Policy settings
2446026 An application that uses the Remote Desktop Connection ActiveX control to provide virtualized sessions crashes in Windows Server 2008 R2 or in Windows 7
2431799 Stop error 0x0000007E occurs when multiple users establish Remote Desktop Services sessions to a Windows Server 2008 R2-based computer
2424375 A remote desktop session may be incorrectly disconnected when a smart card is removed in another remote desktop session in Windows Server 2008 R2
Device Redirection and Printing
2871131 The size of the "HKEY_USERS\.DEFAULT" registry hive continuously increases on a Windows Server-based server2778831 "Client Side Rendering Print Provider" registry key growth on a Windows Server 2008 R2-based Remote Desktop Session Host server
2769791 Windows Audio service stops on Windows Server 2008 R2-based computer after you configure remote audio playback
2662585 Printer redirection is not applied to client computers that connect to a Windows Server 2008 R2 SP1-based Terminal Services server
2655998 Long logon time when you establish an RD session to a Windows Server 2008 R2-based RD Session Host server if Printer Redirection is enabled
2620656 Invalid redirected printers may be available in a Remote Desktop Services session that connects to a RD Session Host server that is running Windows Server 2008 or Windows Server 2008 R2
2538047 Audio capture redirection feature does not work after a second remote desktop connection is created in Windows Server 2008 R2
Licensing
2648662 You cannot install RDS CALs automatically by using Windows PowerShell in Windows Server 2008 R22618115 You cannot activate an RD Licensing server or install RDS CALs automatically by using Windows PowerShell in Windows Server 2008 R2
RemoteApp
2862019 A RemoteApp application main window takes the focus after the applications windows are maximized in Windows2835429 The taskbar is hidden when a screen resolution of 1366 x 768 is used for a RemoteApp application that is running on Windows Server 2008 R2
2798286 RemoteApp application session disconnects from a client computer that is running Windows 7 or Windows Server 2008 R2
2786923 Dialog boxes and new windows displayed as blank in Office 2013 RemoteApps on a client computer that is running Windows 7 or Windows Server 2008 R2
2727101 RemoteApp server starts a duplicate instance of a 32-bit RemoteApp application on a computer that is running Windows Server 2008 R2
2716163 You cannot open a file that is associated with a RemoteApp program on a computer that is running Windows Server 2008 R2
2699817 RemoteApp session is disconnected when the RDP encryption level is set to Low and RDP compression is disabled in Windows Server 2008 R2
2696020 You are disconnected from a RemoteApp application when you minimize the main frame window of a RemoteApp application that is published in Windows Server 2008 R2
2682814 Windows are displayed incorrectly when you connect to a RemoteApp program from a computer that is running Windows 7 or Windows Server 2008 R2
2636613 Rdpshell.exe process leaks memory in Windows Server 2008 R2 when you move a published RemoteApp application's window on the client side
2614136 Some windows of a Remote Desktop Services (Terminal Services) RemoteApp application might not be displayed correctly in Windows 7 or in Windows Server 2008 R2
2604066 The top-level window of a RemoteApp application becomes unresponsive in Windows Server 2008 R2 or in Windows 7
2580346 Some pop-up windows of a Remote Desktop Services (Terminal Services) RemoteApp application might be hidden in Windows 7 or in Windows Server 2008 R2
2568409 You cannot run an application desktop toolbar as a RemoteApp in Windows Server 2008 R2
2526629 The logon message is not displayed correctly when you connect to a RemoteApp application from a computer that has multiple monitors and that is running Windows 7 or Windows Server 2008 R2
2522762 RemoteApp application does not work correctly from RD Web Access in Windows 7 or in Windows Server 2008 R2
2522743 You cannot use a calendar control in a RemoteApp application when you use the RDC 7.0 client to connect to the RemoteApp application from a computer that is running Windows 7 or Windows Server 2008 R2
981156 RemoteApp applications are displayed as black windows when you restart the applications in a Remote desktop connection in Windows Server 2008 R2
RemoteFX
2523676 GPU is not accessed leads to some VMs that use the RemoteFX feature to not start in Windows Server 2008 R2 SP12519946 Timeout Detection and Recovery (TDR) randomly occurs in a virtual machine that uses the RemoteFX feature in Windows Server 2008 R2
Remote Desktop Connection Broker
2536840 IP addresses that are used for reconnection are not listed completely in the RD Connection Broker setting in Windows Server 2008 R2 or in Windows 72525608 The "RemoteApp and Desktop Connection Management" service cannot start on a computer that is in a disjointed namespace and that is running Windows Server 2008 R2
Remote Desktop Gateway
2778863 RD Gateway service crashes on a computer that is running Windows Server 2008 R22770175 RD Gateway service crashes when a client computer tries to connect to a Windows Server 2008 R2 SP1-based terminal server
2649422 External users cannot connect to RDS that are published on a Windows Server 2008 R2-based RD Gateway server through Forefront UAG
2620264 You cannot start any RemoteApp applications through a Windows Server 2008-based or Windows Server 2008 R2-based TS gateway
2578133 The Remote Desktop Gateway service incorrectly blocks a user account whose name contains localized characters in Windows Server 2008 R2
2497787 The Remote Desktop Gateway service crashes under a heavy workload in Windows Server 2008 R2
Remote Desktop Virtualization Host (VDI)
2415644 "Could not find destination computer" error when you connect an assigned VDI desktop that is deployed through Remote Desktop Connection Broker in Windows Server 2008 R2Remote Desktop Web Access
2793072 Generic error message when you change your password on a RD Web Access website in Windows Server 2008 R2 or Windows Server 20122705427 The Remote Desktop Web Access website does not show any published RemoteApp programs if a RemoteApp source is offline in Windows Server 2008 R2
2648402 You cannot change an expired user account password in a remote desktop session that connects to a Windows Server 2008 R2-based RD Session Host server in a VDI environment ***THIS IS A SERVER-SIDE FIX, ALSO SEE 2648397 FOR CLIENT-SIDE FIX***