There is a field (attribute) which has display name fully or partially matching with real life name of person. You have added records for this entity with names fully or partially matching with above field display name. When you search in CRM for Outlook using the Quick Find by keywords that fully or partially matches with field display names, search results shows all records.
- You have added attributes with following display name on Contact entity:
- You add contacts by name:
- Quick find view includes Firstname Lastname in filtering criteria.
- When you search in Outlook, quick find by keyword Alan, Chris, Jackson or Gail results will show all records instead of records which has the key words included. However, if you search by Al, Chi or Erick search shows accurate results.
Use search syntax like Outlook
Instead of searching for simply Erickson, or Erick, use [Last Name]:Erick* or [Last Name]:Erickson
Instead of searching for simply Alan, use [First Name]:Alan
You can even use syntax like this example to make : [Last Name]:Erick* OR [First Name]:Gail and you would get contacts with last name that contains Erick and contacts with first name that contains Gail.
Change display name on the field to be somewhat unique which is not likely to be part of search terms
Article ID: 2602016 - Last Review: Sep 6, 2013 - Revision: 1