[SDP 3][62262063-4961-43f8-90b6-7d44fe120d63] The Microsoft Office 2010 Validation Troubleshooter

Summary

This Support Diagnostics Platform (SDP) diagnostic collects information that is related to Office 2010 activation. There are rules that are included in the diagnostic to check for known Office installation configurations that can cause Office activation to fail. The two installation scenarios that are detected by this diagnostic are as follows:
  • Microsoft Office Click-to-Run for Microsoft Office 2010 was installed while another Office 2010 SKU was being installed.
  • Microsoft Office 2010 (OEM) was installed while another Office 2010 SKU was being installed.
For more information about the information that may be collected from a computer when you run the Microsoft Office 2010 Validation Troubleshooter diagnostic, see the "More information" section. There, you can also fine details about installation scenarios that can cause activation problems.

More Information

Note 1 This diagnostic can be used on the following versions of Microsoft Windows:
  • Windows 7

Note 2 This diagnostic can be used on the following versions of Microsoft Office:
  • Microsoft Office 2010

The first test that the diagnostic performs is to check whether you have Microsoft Office 2010 (OEM) installed in addition to another Office 2010 SKU. If this situation is detected, you receive the following prompt to fix this problem:



If you click Apply this fix, the diagnostic automatically removes Microsoft Office 2010 (OEM) from the computer.

The next test that the diagnostic performs is to check whether you have Office Click-to-Run for Office 2010 installed in addition to another Office 2010 SKU. If this situation is detected, you receive the following prompt to fix this problem:



When the diagnostic has finished collecting information and possibly fixing problems that it found, the diagnostic prompts you to upload the data in the following dialog box:



If you want to review the files that are being uploaded and a report of any problems that were detected (and possibly fixed), follow these steps:

  1. In the dialog box that you are viewing, click Review the data being sent.
  2. In the dialog box that appears, click View troubleshooting history.


  3. In the dialog box that appears, click Include troubleshooters that were run as an administrator.


  4. In the Troubleshooting history window, select the troubleshooter, and then click View details.


  5. The list of detected problems and the outcome of any fixes are shown in the Troubleshooting report dialog box.

    The following figure shows sample results of the diagnostic.


Information that is collected
DescriptionFile name
CSV file that lists installed products on the client<ComputerName>_Installed_Products.csv
Text file that contains the KMS client computer ID value<ComputerName>_Ospp-DCMID.txt
Text file that contains MAK/Retail activation failure errors from the computer<ComputerName>_Ospp-DHistoryActErr.txt
Text file that contains KMS (Key Management Service) activation events from the computer<ComputerName>_Ospp-DHistoryKMS.txt
Text file that contains information on installed licenses<ComputerName>_Ospp-Dstatusall.txt
Text file that contains token-based activation certificates<ComputerName>_Ospp-dtokcerts.txt
Text file that contains token-based activation issuance licenses<ComputerName>_Ospp-dtokils.txt
Text file (.log) that contains the results of the Robust Office Inventory Scan<ComputerName>_ROIScan.log

What is Microsoft Office 2010 (OEM)?
Microsoft Office 2010 (OEM) is a preinstalled application. To access it, click Start, and then click Microsoft Office 2010.



After you click Start and then click Microsoft Office 2010, you are presented with the options that are shown in the following figure:



I already purchased Office 2010
If you click this option, you are prompted to enter a valid Office 2010 product key. Then, you are led through the installation of Office 2010. You can enter a product key for any of the following versions of Office 2010 in this situation:

  • Microsoft Office Home and Student 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Professional 2010
Note If you enter an invalid product key or a product key for a version of Office 2010 other than the three versions that are listed here, you receive the following error message:

This is not a valid Office Product key. See above examples to learn more.

The following figure shows an example of this error message:



For more information about this error message, click the following article number to view the article in the Microsoft Knowledge Base:
836178 Invalid product key errors in Microsoft Office
Go online to purchase Office 2010
If you click this option, and if you are connected to the Internet, you are taken to an online retail site to buy Office 2010. If you are not connected to the Internet, you are shown information about how to buy Office 2010 offline.

Use Office Starter 2010
If you click this option, you see more information about Office Starter 2010 and the option to install Office Starter 2010. You also see these options in a dialog box if you try to open an Office 2010 document without having the necessary Office product installed.

How to manually uninstall Office 2010 

To manually uninstall Microsoft Office 2010 (OEM) from your computer, follow these steps.

Important Uninstall the program only if you have a physical copy of the Office 2010 installation media that you can use to install Office 2010 on the computer.

  1. Start the Programs and Features item in Control Panel.
  2. Select Microsoft Office 2010, and then click Uninstall.



What is Click-to-Run?

Office Click-to-Run is a new way for broadband customers to obtain Microsoft Office and to update Office 2010. Office Click-to-Run uses the virtualization and streaming technologies of Microsoft.

If Office Click-to-Run does not meet your needs, uninstall it, and then obtain the MSI-based Office product (Office Home and Student 2010 or Office Home and Business 2010). To do this, follow these steps:

  1. Uninstall the Office Click-to-Run version of Office 2010 by using Control Panel.


  2. Go to the website where you bought Office 2010, and sign in by using your Live ID.
  3. At the top of the home page, click My Account to access your Office 2010 downloads.
  4. ClickDownload for the suite that you bought, and then clickAdvanced Options under Download Now. A version of Office 2010 is listed that is not an Office Click-to-Run product and that does not require the Q: drive to be available.

For more information about Click-to-Run, go to the following Microsoft websites:
982434 An overview of Microsoft Office Click-to-Run for Office 2010

References

973559 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7
Properties

Article ID: 2608454 - Last Review: Jan 28, 2013 - Revision: 1

Microsoft Office Professional Plus 2010, Microsoft Office Standard 2010, Microsoft Office Professional 2010, Microsoft Office Home and Business 2010, Microsoft Office Home and Student 2010

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