Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2007 environment


Symptoms


Consider the following scenario:
  • You configure the message expiration time-out interval on a Microsoft Exchange Server 2007 server.
  • Journal reports are queued past the message expiration time-out interval.
  • The Microsoft Exchange Transport service is restarted.
In this scenario, the journal reports are expired or lost.

Cause


This issue occurs because the MustDeliver flag is not set for the journal reports after the Microsoft Exchange Transport service is restarted..

Resolution


To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about journal reports, visit the following Microsoft website:For more information about transport queues, visit the following Microsoft website:For more information about how to manage message retry, resubmit, and expiration intervals, visit the following Microsoft website:For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2509306 Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2010 environment