"0x00000001" Stop error in Windows Server 2008 R2 or in Windows 7

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 Standard More

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms


On a computer that is running Windows Server 2008 R2 or Windows 7, you may receive a Stop error message that resembles the following:

STOP: 0x00000001 (parameter1, parameter2, parameter3, parameter4)
APC_INDEX_MISMATCH

Note
  • The parameters in this Stop error message may vary, depending on the configuration of the computer.
  • Not all "0x00000001" Stop errors are caused by this issue.

Cause


This issue occurs because of an issue in the Win32k.sys driver.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.211112,350,08021-Dec-201103:38x86
Win32k.sys6.1.7601.218812,350,59221-Dec-201104:25x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.211113,146,75221-Dec-201104:04x64
Win32k.sys6.1.7601.218813,147,26421-Dec-201103:53x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.211117,447,55221-Dec-201103:19IA-64
Win32k.sys6.1.7601.218817,443,96821-Dec-201103:19IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_ea62e34e6136d325abc8af1379a830ca_31bf3856ad364e35_6.1.7600.21100_none_242cf55c2ecfc26d.manifest
File versionNot applicable
File size694
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameX86_f970db537e5e432ddbdddbf53bd6161f_31bf3856ad364e35_6.1.7601.21869_none_a98d4dece7216b79.manifest
File versionNot applicable
File size694
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21100_none_b9a4ce1d14bbc2ec.manifest
File versionNot applicable
File size42,086
Date (UTC)30-Nov-2011
Time (UTC)06:31
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21869_none_bb537613120a874b.manifest
File versionNot applicable
File size42,086
Date (UTC)30-Nov-2011
Time (UTC)06:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_222c9f60a2661b2b2e7ef5fce9d5712c_31bf3856ad364e35_6.1.7600.21100_none_1cb69d45d4b18554.manifest
File versionNot applicable
File size698
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_51df461d5f8d5702872f7a42af7e878c_31bf3856ad364e35_6.1.7600.21100_none_308ea1b4fcf13d3f.manifest
File versionNot applicable
File size698
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_5863680b8d27b2fcbc62b1ab7b701641_31bf3856ad364e35_6.1.7601.21869_none_329b730b69cedf35.manifest
File versionNot applicable
File size698
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_73cbece249924b72f6ce7d2803fa7bfc_31bf3856ad364e35_6.1.7601.21869_none_28d6f9f43e4c5e5a.manifest
File versionNot applicable
File size698
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_8c496c1f09baa3a111e32620eda1fe2d_31bf3856ad364e35_6.1.7600.21100_none_61cec3b65fd50d57.manifest
File versionNot applicable
File size1,038
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_a76e24380814ffa575949f7953fc5130_31bf3856ad364e35_6.1.7601.21869_none_59b4093805d09323.manifest
File versionNot applicable
File size1,038
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21100_none_15c369a0cd193422.manifest
File versionNot applicable
File size42,090
Date (UTC)30-Nov-2011
Time (UTC)07:18
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21869_none_17721196ca67f881.manifest
File versionNot applicable
File size42,090
Date (UTC)30-Nov-2011
Time (UTC)07:03
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21100_none_201813f30179f61d.manifest
File versionNot applicable
File size4,178
Date (UTC)30-Nov-2011
Time (UTC)05:58
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21869_none_21c6bbe8fec8ba7c.manifest
File versionNot applicable
File size4,178
Date (UTC)30-Nov-2011
Time (UTC)05:53
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_59c2637c86bb58fee7f3e68bff1d9d45_31bf3856ad364e35_6.1.7601.21869_none_9171590e915127a1.manifest
File versionNot applicable
File size1,036
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameIa64_a34b007b313e0c14e11ac7f1e7c711f8_31bf3856ad364e35_6.1.7600.21100_none_cca6b4543c55343b.manifest
File versionNot applicable
File size1,036
Date (UTC)30-Nov-2011
Time (UTC)15:20
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21100_none_b9a6721314b9cbe8.manifest
File versionNot applicable
File size42,088
Date (UTC)30-Nov-2011
Time (UTC)06:55
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21869_none_bb551a0912089047.manifest
File versionNot applicable
File size42,088
Date (UTC)30-Nov-2011
Time (UTC)06:42
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21100_none_201813f30179f61d.manifest
File versionNot applicable
File size4,178
Date (UTC)30-Nov-2011
Time (UTC)05:58
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21869_none_21c6bbe8fec8ba7c.manifest
File versionNot applicable
File size4,178
Date (UTC)30-Nov-2011
Time (UTC)05:53
PlatformNot applicable