HTTP version of the Outlook Offline Address Book (OAB) does not download

To resolve this issue, use one or more of the following solutions.

• Update device drivers for wireless hardware

Plug in your wireless receiver and then visit the following Microsoft Windows Update website to check for updates:

http://update.microsoft.com

Install the update that is displayed as Optional Hardware Update and has the following title:

Microsoft HID Non-User Input Data Filter

Or, install the latest IntelliPoint or IntelliType software. To do this, visit the following Microsoft website:

http://www.microsoft.com/hardware/downloads

If you are using a third-party keyboard or mouse, visit manufacturer's website and download the latest version of the device driver or the latest update for the device.

• Check your registry for any BITS policies

If you are using a HTTP(s) location from which to download the OAB, the OAB download process is handled by BITS. In this configuration, you will want to determine if you have any BITS policies configured.

BITS policies are found under the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\BITS

The following DWORD values may be configured under this key:

EnableBitsMaxBandwidth
MaxBandwidthValidFrom
MaxBandwidthValidTo
MaxTransferRateOnSchedule
MaxTransferRateOffSchedule

If you find EnableBitsMaxBandwith = 1, BITS download throttling is in effect and the other values are used by BITS to manage downloads. Please contact your system administrator to disable BITS download throttling to see if this resolves your OAB download issue.

• Make sure the Background Intelligent Transfer Service is started

To have us start Background Intelligent Transfer Service for you, go to the "Here's an easy fix" section. If you prefer to start Background Intelligent Transfer Service yourself, go to the "Let me fix it myself" section.

Here's an easy fix

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Let me fix it myself

If you are using a HTTP(s) location from which to download the OAB, the OAB download process is handled by BITS. In this configuration, you will want to ensure the status of the Background Intelligent Transfer Service service is Started.

1. On the Start menu, enter Services.msc in the Search programs and files box, and then click Services.msc in the results pane.
2. In the Services dialog box, locate the service called Background Intelligent Transfer Service.
3. Review the Status of the service. You will want to make sure the Status of the service is Started.
   
   
   
   If the Background Intelligent Transfer Service service is not started, please continue with these steps to start the service.
   
4. Double-click Background Intelligent Transfer Service in the Services dialog box.
5. In the Startup type drop-down, select Automatic (Delayed Start), and then click Apply. (Screen shot for this step is listed below)
   
   
   
   
6. Then, click Start to start the service.

You can also examine the registry to see the current configuration of the Background Intelligent Transfer Service service.

Key: HKEY_LOCAL_MACHINE\system\currentcontrolset\Services\BITS
DWORD: Start
Values: 4 = Disabled, 3 = Manual, 2 = Automatic

Note Do not change the status of the service through the registry. This information is provided for reference only.