Rolling back an App-V server upgrade may result in clients receiving xxxxxx-xxxxxx0A-00002002 errors

Symptoms

When connecting a Microsoft Application Virtualization (App-V) client version 4.5 or later to a legacy Softgrid server (i.e. one running a version prior to 4.5) you may get the following error:

The server will not allow a connection without valid NTLM credentials.

Please report the following error code to your System Administrator.

Error code: xxxxxx-xxxxxx 0A-00002002

Cause

This can happen to your App-V 4.5 and 4.6 clients if they are connecting to App-V Management Server that has been rolled back through an uninstallation of App-V 4.5 and a reinstallation of an earlier version has occurred. This is caused by the presence of SPNs (Service Principal Names) that are not removed during an uninstallation of the App-V 4.5 Server. 

Resolution

You can check for these SPN remnants by typing the command below

setspn -L hostname

-          Where hostname is the name of the Softgrid server.

The SPNs will have the following format:

-          Softgrid/Hostname

-          Softgrid/FQDN

If the SPNs are present, you can manually remove them using the SETSPN –D command.

More Information

Softgrid servers prior to version 4.5 did not support Kerberos for authentication.
Properties

Article ID: 2619454 - Last Review: Sep 26, 2011 - Revision: 1

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