"STOP: 0x0000003B" error occurs during the shutdown process in Windows Server 2008 R2 or in Windows 7

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:
  • You create multiple virtual Wi-Fi adapters on a physical Wi-Fi adapter on computer that is running Windows Server 2008 R2 or Windows 7.
  • You connect the physical Wi-Fi adapter to a network.
  • You try to shut down the computer.
In this scenario, you receive the following Stop error message randomly:
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
Note This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.

Notes
  • Not all "STOP: 0x0000003B" errors are caused by this issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.

Cause

This issue occurs because of a synchronization problem in the Ndis.sys driver. Specifically, one thread is accessing a variable while another thread is deleting it at the same time. This behavior causes a thread to try to access a freed variable. When this occurs, the operating system triggers the Stop error that is mentioned in the Symptoms section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information



The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.1.7600.16907710,51229-Oct-201104:36x86
Ndismigplugin.dll6.1.7600.16385156,16014-Jul-200901:16x86
Ndistrace.mofNot applicable4,54810-Jun-200921:15Not applicable
Ndis.sys6.1.7600.21079711,02429-Oct-201104:43x86
Ndismigplugin.dll6.1.7600.21079156,16029-Oct-201104:36x86
Ndistrace.mofNot applicable4,54810-Jun-200921:15Not applicable
Ndis.sys6.1.7601.17715712,56029-Oct-201104:34x86
Ndismigplugin.dll6.1.7600.16385156,16014-Jul-200901:16x86
Ndistrace.mofNot applicable4,54810-Jun-200921:15Not applicable
Ndis.sys6.1.7601.21849712,04829-Oct-201106:29x86
Ndismigplugin.dll6.1.7601.21849156,16029-Oct-201106:21x86
Ndistrace.mofNot applicable4,54810-Jun-200921:15Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.1.7600.16907947,05629-Oct-201105:32x64
Ndismigplugin.dll6.1.7600.16385166,91214-Jul-200901:41x64
Ndistrace.mofNot applicable4,54810-Jun-200920:31Not applicable
Ndis.sys6.1.7600.21079947,05629-Oct-201105:45x64
Ndismigplugin.dll6.1.7600.21079166,91229-Oct-201105:35x64
Ndistrace.mofNot applicable4,54810-Jun-200920:31Not applicable
Ndis.sys6.1.7601.17715951,15229-Oct-201105:26x64
Ndismigplugin.dll6.1.7600.16385166,91214-Jul-200901:41x64
Ndistrace.mofNot applicable4,54810-Jun-200920:31Not applicable
Ndis.sys6.1.7601.21849950,12829-Oct-201107:16x64
Ndismigplugin.dll6.1.7601.21849166,91229-Oct-201106:45x64
Ndistrace.mofNot applicable4,54810-Jun-200920:31Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.1.7600.169071,997,68029-Oct-201104:19IA-64
Ndismigplugin.dll6.1.7600.16385357,37614-Jul-200901:47IA-64
Ndistrace.mofNot applicable4,54810-Jun-200920:36Not applicable
Ndis.sys6.1.7600.210791,997,68029-Oct-201104:26IA-64
Ndismigplugin.dll6.1.7600.21079357,37629-Oct-201104:20IA-64
Ndistrace.mofNot applicable4,54810-Jun-200920:36Not applicable
Ndis.sys6.1.7601.177151,998,19229-Oct-201104:11IA-64
Ndismigplugin.dll6.1.7600.16385357,37614-Jul-200901:47IA-64
Ndistrace.mofNot applicable4,54810-Jun-200920:36Not applicable
Ndis.sys6.1.7601.218491,998,19229-Oct-201104:22IA-64
Ndismigplugin.dll6.1.7601.21849357,37629-Oct-201104:15IA-64
Ndistrace.mofNot applicable4,54810-Jun-200920:36Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2624668_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,773
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameX86_66558d542c69d6668cfc7d87a8ae0937_31bf3856ad364e35_6.1.7601.21849_none_584bc186a3a5bfa3.manifest
File versionNot applicable
File size692
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameX86_8495b364a37ae64fb50a17819e8d37e2_31bf3856ad364e35_6.1.7600.21079_none_5c4efde7e3040e78.manifest
File versionNot applicable
File size692
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameX86_9a449fc13b81ed5b6df4b37c535cd8d6_31bf3856ad364e35_6.1.7601.17715_none_730d5949780d5195.manifest
File versionNot applicable
File size692
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameX86_ca05af90f11a6a06827114d02db46ec6_31bf3856ad364e35_6.1.7600.16907_none_393cd65c33b2b4cc.manifest
File versionNot applicable
File size692
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.16907_none_a7f60d427d1fe499.manifest
File versionNot applicable
File size225,943
Date (UTC)29-Oct-2011
Time (UTC)11:56
PlatformNot applicable
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.21079_none_a835d1699674b0c3.manifest
File versionNot applicable
File size218,613
Date (UTC)29-Oct-2011
Time (UTC)05:11
PlatformNot applicable
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17715_none_a9cf99c87a5039c8.manifest
File versionNot applicable
File size225,943
Date (UTC)29-Oct-2011
Time (UTC)11:56
PlatformNot applicable
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.21849_none_aa3cc7f7938292c1.manifest
File versionNot applicable
File size218,613
Date (UTC)29-Oct-2011
Time (UTC)07:19
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_54edf2f05b10efd2de81851617684a19_31bf3856ad364e35_6.1.7601.21849_none_102f19feb775eeca.manifest
File versionNot applicable
File size696
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameAmd64_5d5d92be0295f37245fe691dd24a53ef_31bf3856ad364e35_6.1.7601.17715_none_3bf2e1ec38e876d3.manifest
File versionNot applicable
File size696
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameAmd64_b0525a132846eff25149799a0b1aa980_31bf3856ad364e35_6.1.7600.16907_none_f5fba3072a82a509.manifest
File versionNot applicable
File size696
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameAmd64_bc6fd54e5143e7d366540655ccb97865_31bf3856ad364e35_6.1.7600.21079_none_987360efa84073a3.manifest
File versionNot applicable
File size696
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.16907_none_0414a8c6357d55cf.manifest
File versionNot applicable
File size225,991
Date (UTC)29-Oct-2011
Time (UTC)12:13
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.21079_none_04546ced4ed221f9.manifest
File versionNot applicable
File size218,661
Date (UTC)29-Oct-2011
Time (UTC)06:10
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17715_none_05ee354c32adaafe.manifest
File versionNot applicable
File size225,991
Date (UTC)29-Oct-2011
Time (UTC)12:13
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.21849_none_065b637b4be003f7.manifest
File versionNot applicable
File size218,661
Date (UTC)29-Oct-2011
Time (UTC)08:22
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_0434bfd860416ca6e001d227b2c5ede3_31bf3856ad364e35_6.1.7601.17715_none_ed9d17a7a1babc57.manifest
File versionNot applicable
File size694
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameIa64_5224a986afb666169e820f9431435e8d_31bf3856ad364e35_6.1.7600.16907_none_08ffe687aa221905.manifest
File versionNot applicable
File size694
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameIa64_5a03451ed9c72cfaf18afd087c1899a7_31bf3856ad364e35_6.1.7601.21849_none_69560d3af49541c6.manifest
File versionNot applicable
File size694
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameIa64_fcc0f499eba2cf5e09bb3ae5623011ca_31bf3856ad364e35_6.1.7600.21079_none_9fdb4f0ad7ce0f5d.manifest
File versionNot applicable
File size694
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.16907_none_a7f7b1387d1ded95.manifest
File versionNot applicable
File size225,960
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.21079_none_a837755f9672b9bf.manifest
File versionNot applicable
File size218,630
Date (UTC)29-Oct-2011
Time (UTC)05:56
PlatformNot applicable
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17715_none_a9d13dbe7a4e42c4.manifest
File versionNot applicable
File size225,960
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.21849_none_aa3e6bed93809bbd.manifest
File versionNot applicable
File size218,630
Date (UTC)29-Oct-2011
Time (UTC)07:21
PlatformNot applicable
File namePackage_1_for_kb2624668_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,783
Date (UTC)29-Oct-2011
Time (UTC)11:36
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)29-Oct-2011
Time (UTC)11:35
PlatformNot applicable
Properties

Article ID: 2624668 - Last Review: Oct 9, 2014 - Revision: 1

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