Consider the following scenario:
- You create a Microsoft Word document that uses outline numbering for all headings.
- You create a cross-reference link to a heading.
- You create a new heading. To do this, you position the pointer at the beginning of the cross-referenced heading, and then you press Enter.
- After you create the new heading, you update all field codes.
This problem occurs because, when you create a cross-reference link, a hidden bookmark is created at the beginning of the heading. When you split the heading, the bookmark does not move. When you update the cross-reference link, the link is not updated.
To work around this problem, follow these steps:
- Select the broken cross-reference, and then press Alt+F9. The field code is displayed for the REF field for the cross-reference. Note the bookmark name for the cross-reference. The bookmark name begins with the following string: _Ref
- Locate and select the outline numbered heading to which the cross-reference should point.
- On the Insert tab, in the Links group, click Bookmark.
- In the Bookmark dialog box, click to select the Hidden bookmarks check box.
- Locate and then select the bookmark name that matches the bookmark name that you noted in step 1.
- Click Add. The Bookmark dialog box closes.
- Press Alt+F9 to hide field codes.
- Locate the broken cross-reference.
- Right-click the cross-reference link, and then click Update Field.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.