- Users are repeatedly prompted to enter their credentials.
- Users receive the following error message:Access Denied
- Open a web browser, browse to the Office 365 portal (https://portal.office.com), and then sign in by using the user's expired credentials.
- When you're prompted, enter a new Office 365 password for the user. Make sure that the password meets the criteria for Office 365.
Article ID: 2630976 - Last Review: Dec 16, 2016 - Revision: 1