[SDP 3][cd735886-e25a-4d66-a351-7469261e2cee] Microsoft Dynamics GP System Baseline Diagnostic

Applies to: Dynamics GP 2010

Summary


The Microsoft Dynamics GP System Baseline Diagnostic collects client and server settings for Microsoft Dynamics GP.

More Information


This article describes the information that is collected from a computer when you run the Microsoft Dynamics GP Baseline Diagnostic. It with also run analysis scripts against the collected data to determine if there are data consistency issues.

Information Collected


Company Database Files
DescriptionFile name
MC40000 - Multicurrency Setup
SY00300 - Account Format Setup
{SQL DatabaseName}_{SQL Table Name}.*


Dynamics System Database Files
DescriptionFile name
DU000020 - Utilities Company Versions
MC40200 - Currency Setup
SY003001 - Account Definition Header
SY00302 - Account Definition
SY01500 - Company Master
SY03500 - Registration Master
{SQL DatabaseName}_{SQL Table Name}.*


Event Logs
DescriptionFile name
Application Event Log
Dynamics Event Log
eConnect Event Log
System Event Log
{ComputerName}_{EventLogName}.evtx

General Information
DescriptionFile name
Basic System Information including machine name, service pack, computer model and processor name and speed
resultreport.xml


Local files and lists of files
DescriptionFile name
All *.set files from GP folder
Dynamics configuration file
Dynamics ini file
List of files in the GP, GP Data, and GP Addins folders
Port Exhaustion Information
TCP/IP Adapter Information
Text file containing results of ipconfig.exe and TCP settings
Text file containing the list of installed applications on workstation
Text file containing UserName, DSN, SQL Server Instance, and path to GP folder used to run diagnostic
*.set

Dynamics.exe.config

Dex.ini

GPFiles.txt

MiscSettings.txt

{ComputerName}_InstalledApplications.txt
{ComputerName}_AdapterInformation.txt
Baseline_GP.htm


SQL Server Information
DescriptionFile name
SQL Datbase Information (list of databases and settings for each)
SQL Instance name that GP is installed on
SQL Version information
Baseline_GP.htm



In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Verify Dynamics GP is on a supported version
  • Verify SQL Server 2008 R2 at least SP1 installed
  • Verify companies in Dynamics GP have existing SQL DB
  • Check for 32 bit ODBC DSN
  • Check for 64-bit Dexterity Shared Components on 64-bit OS
  • Sql Data Files have been collected
  • Local Data Files have been collected

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:


2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform