The CMAK profile icon appears only the first time that you connect to an intranet in Windows 7 or in Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


Assume that you create a dial-up connection to an intranet by using a Connection Manager Administration Kit (CMAK) profile on a computer that is running Windows 7 or Windows Server 2008 R2. However, the next time that you try to create a dial-up connection by using the CMAK profile, the CMAK profile icon does not appear. Therefore, you cannot create a dial-up connection to the intranet.

Cause


This issue occurs because the Remote Access Phonebook file (Rasphone.pbk) is changed unexpectedly. When there are multiple device entries in Rasphone.pbk, Rasphone.pbk is updated with an incorrect device type during the dial-up connection logon process.

Resolution


To resolve this issue, install the following hotfix. After you install this hotfix, uninstall and then install the Connection Manager profile.

For more information about how to install the Connection Manager profile, visit the following Microsoft website:To uninstall the Connection Manager profile, follow these steps:
  1. Click Startstart button , type Ncpa.cpl in the Start Search box, and then press Enter.
  2. Right-click the Connection Manager profile, and then click Delete.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important

Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx
    Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    0.
    21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Pbkmigr.dll7.2.7600.2108767,58408-Nov-201105:31
Rasapi32.dll6.1.7600.21087325,12008-Nov-201105:31
Pbkmigr.dll7.2.7601.1751467,58420-Nov-201012:20
Rasapi32.dll6.1.7601.21857325,12008-Nov-201105:22
Rasdlg.dll6.1.7600.21087772,60808-Nov-201105:31
Rasdlg.dll6.1.7601.21857772,60808-Nov-201105:22
Rasplap.dll6.1.7600.21087386,56008-Nov-201105:31
Rasplap.dll6.1.7601.21857386,56008-Nov-201105:22
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Pbkmigr.dll7.2.7600.2108757,85608-Nov-201106:24
Rasapi32.dll6.1.7600.21087384,51208-Nov-201106:24
Pbkmigr.dll7.2.7601.1751457,85620-Nov-201013:27
Rasapi32.dll6.1.7601.21857384,51208-Nov-201106:27
Rasdlg.dll6.1.7600.21087860,67208-Nov-201106:24
Rasdlg.dll6.1.7601.21857860,67208-Nov-201106:27
Ipmontr.dll6.1.7600.21087225,28008-Nov-201106:22
Ipmontr.dll6.1.7601.21857225,28008-Nov-201106:24
Rasplap.dll6.1.7600.21087408,06408-Nov-201106:24
Rasplap.dll6.1.7601.21857408,06408-Nov-201106:27
For all supported IA-64–based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Pbkmigr.dll7.2.7600.21087127,48808-Nov-201105:20
Rasapi32.dll6.1.7600.21087759,29608-Nov-201105:20
Pbkmigr.dll7.2.7601.21857127,48808-Nov-201105:20
Rasapi32.dll6.1.7601.21857759,29608-Nov-201105:21
Rasdlg.dll6.1.7600.210871,476,60808-Nov-201105:20
Rasdlg.dll6.1.7601.218571,476,60808-Nov-201105:21
Rasplap.dll6.1.7600.21087566,27208-Nov-201105:20
Rasplap.dll6.1.7601.21857566,27208-Nov-201105:21

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about CMAK, visit the following Microsoft website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_0a143dd3b54d46949991078ee51f6da1_31bf3856ad364e35_6.1.7600.21087_none_751804fdafcd55a4.manifest
File versionNot applicable
File size695
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_4c2e58d279a7a81b539c6842a439c0f3_31bf3856ad364e35_6.1.7600.21087_none_178d6713fe94f7e1.manifest
File versionNot applicable
File size694
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_7f83d3a786c3dff30cd2aa5812897b9a_31bf3856ad364e35_6.1.7600.21087_none_a93e05ad18377598.manifest
File versionNot applicable
File size694
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_8c35cb8e1028decaa5e93160e5f73e43_31bf3856ad364e35_6.1.7601.21857_none_cf717f35e37de0e8.manifest
File versionNot applicable
File size695
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_8d02006f3a6902297270c1a7199c6daf_31bf3856ad364e35_6.1.7601.21857_none_24820fae131d5a52.manifest
File versionNot applicable
File size694
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_bcb41cc61afc6473e62de1144e6fbaa8_31bf3856ad364e35_6.1.7601.21857_none_30bd58e778dbfef7.manifest
File versionNot applicable
File size694
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_6d99548cc9f4bf6a.manifest
File versionNot applicable
File size12,815
Date (UTC)08-Nov-2011
Time (UTC)06:34
File nameX86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_6fa04b1ac702a168.manifest
File versionNot applicable
File size13,279
Date (UTC)08-Nov-2011
Time (UTC)23:31
File nameX86_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_6d751130ca107a9f.manifest
File versionNot applicable
File size8,442
Date (UTC)08-Nov-2011
Time (UTC)06:30
File nameX86_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_6f7c07bec71e5c9d.manifest
File versionNot applicable
File size8,442
Date (UTC)08-Nov-2011
Time (UTC)06:11
File nameX86_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_12984a53f221d46d.manifest
File versionNot applicable
File size4,144
Date (UTC)08-Nov-2011
Time (UTC)06:24
File nameX86_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_149f40e1ef2fb66b.manifest
File versionNot applicable
File size4,144
Date (UTC)08-Nov-2011
Time (UTC)06:14
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_05161a1783716053fb9b2abcef73d657_31bf3856ad364e35_6.1.7600.21087_none_913a4e3e17349eb8.manifest
File versionNot applicable
File size702
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_1e29a1cb4fee372a88938f8a643620f3_31bf3856ad364e35_6.1.7600.21087_none_d8ba7d1883afad83.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_318569ba4422aa60b5d8100914e9de78_31bf3856ad364e35_6.1.7601.21857_none_2ab7a8a45a9fc10a.manifest
File versionNot applicable
File size698
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_3e7a7c286ed6c4a877fc64dc3e9d6ef6_31bf3856ad364e35_6.1.7600.21087_none_56d6aea8239be69e.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_40559cfdb65381b4d115743a1c464285_31bf3856ad364e35_6.1.7601.21857_none_7063d570f20647ab.manifest
File versionNot applicable
File size698
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_696cf317b7c2564c20574b06852fdd62_31bf3856ad364e35_6.1.7601.21857_none_6253c97baee68c7b.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_6e305649973f51600a098eb5d5d145f0_31bf3856ad364e35_6.1.7601.21857_none_19aba3ebef90e757.manifest
File versionNot applicable
File size1,038
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_8067a827a89a8c185b3ad4acc027c113_31bf3856ad364e35_6.1.7600.21087_none_024260b457c5ab3a.manifest
File versionNot applicable
File size698
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_be13d5fc60064ce717be7016a9d73415_31bf3856ad364e35_6.1.7601.21857_none_0ad03cfb19fcd116.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_bfd28c82f66d0a82abd77c7070851814_31bf3856ad364e35_6.1.7600.21087_none_fb477d8ec9c965a4.manifest
File versionNot applicable
File size1,038
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_d4a4c7d0a347235085a09bca0819c655_31bf3856ad364e35_6.1.7600.21087_none_cf15fd0ef22d0191.manifest
File versionNot applicable
File size698
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_f8608f9d40a27a00ca2fa036f17bb1d0_31bf3856ad364e35_6.1.7601.21857_none_b9e38a98c06fd164.manifest
File versionNot applicable
File size702
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameAmd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_c9b7f010825230a0.manifest
File versionNot applicable
File size12,821
Date (UTC)08-Nov-2011
Time (UTC)07:23
File nameAmd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_cbbee69e7f60129e.manifest
File versionNot applicable
File size13,285
Date (UTC)08-Nov-2011
Time (UTC)23:35
File nameAmd64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_c993acb4826debd5.manifest
File versionNot applicable
File size8,448
Date (UTC)08-Nov-2011
Time (UTC)07:17
File nameAmd64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_cb9aa3427f7bcdd3.manifest
File versionNot applicable
File size8,448
Date (UTC)08-Nov-2011
Time (UTC)07:16
File nameAmd64_microsoft-windows-rasipmontr_31bf3856ad364e35_6.1.7600.21087_none_82b77ea2dfb36a87.manifest
File versionNot applicable
File size3,365
Date (UTC)08-Nov-2011
Time (UTC)07:14
File nameAmd64_microsoft-windows-rasipmontr_31bf3856ad364e35_6.1.7601.21857_none_84be7530dcc14c85.manifest
File versionNot applicable
File size3,365
Date (UTC)08-Nov-2011
Time (UTC)07:13
File nameAmd64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_6eb6e5d7aa7f45a3.manifest
File versionNot applicable
File size4,148
Date (UTC)08-Nov-2011
Time (UTC)07:20
File nameAmd64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_70bddc65a78d27a1.manifest
File versionNot applicable
File size4,148
Date (UTC)08-Nov-2011
Time (UTC)07:19
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
File nameIa64_07202cb5eacc24c7aa76048a7a4bd329_31bf3856ad364e35_6.1.7600.21087_none_f407e6f3aee048ca.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_1054a4fce247f61a21209e637b549249_31bf3856ad364e35_6.1.7601.21857_none_5cba565be1d945ed.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_4868a136ba052b3a5c6bc4718bd23e75_31bf3856ad364e35_6.1.7601.21857_none_e121749f07b6b2a3.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_54b0874a4c52c675c8b5b30abafafdf9_31bf3856ad364e35_6.1.7601.21857_none_62116d9402d32630.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_62d0ee199cf76a08f45eff097386f545_31bf3856ad364e35_6.1.7600.21087_none_1f08f453bff6dfb6.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_aac160e67b4bcbf60c974860377081ec_31bf3856ad364e35_6.1.7600.21087_none_fac1586aa3f60bd7.manifest
File versionNot applicable
File size1,034
Date (UTC)08-Nov-2011
Time (UTC)23:28
File nameIa64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_6d9af882c9f2c866.manifest
File versionNot applicable
File size12,818
Date (UTC)08-Nov-2011
Time (UTC)06:56
File nameIa64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_6fa1ef10c700aa64.manifest
File versionNot applicable
File size12,818
Date (UTC)08-Nov-2011
Time (UTC)06:48
File nameIa64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_6d76b526ca0e839b.manifest
File versionNot applicable
File size8,445
Date (UTC)08-Nov-2011
Time (UTC)06:53
File nameIa64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_6f7dabb4c71c6599.manifest
File versionNot applicable
File size8,445
Date (UTC)08-Nov-2011
Time (UTC)06:45
File nameIa64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_1299ee49f21fdd69.manifest
File versionNot applicable
File size4,146
Date (UTC)08-Nov-2011
Time (UTC)06:54
File nameIa64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_14a0e4d7ef2dbf67.manifest
File versionNot applicable
File size4,146
Date (UTC)08-Nov-2011
Time (UTC)06:47