The XpsDocument class in WPF version 4 creates an incorrect PNG image in Windows 7 or in Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


Consider the following scenario:
  • You have an application that uses the XpsDocument class in Windows Presentation Foundation (WPF) version 4 on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use this application to convert an XML Paper Specification (XPS) file to a Portable Network Graphics (PNG) image.
  • The XPS file contains Korean characters.
In this scenario, the application creates an incorrect PNG image. For example, the Korean characters in the image are corrupted.

Cause


This issue occurs because the DirectWrite API that is used in WPF 4 cannot find the font bitmaps that are embedded in the XPS file.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    21xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
D2d1.dll6.1.7600.21096739,84023-Nov-201105:24
Dwrite.dll6.1.7600.210961,077,24823-Nov-201105:25
Dwrite.dll6.1.7601.218651,077,24823-Nov-201105:18
D3d10_1.dll6.1.7600.21096161,79223-Nov-201105:24
D3d10_1core.dll6.1.7600.21096218,62423-Nov-201105:24
D3d10warp.dll6.1.7600.210961,170,94423-Nov-201105:24
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
D2d1.dll6.1.7600.21096902,65623-Nov-201106:29
Dwrite.dll6.1.7600.210961,544,19223-Nov-201106:29
Dwrite.dll6.1.7601.218651,544,19223-Nov-201106:22
D3d10_1.dll6.1.7600.21096197,12023-Nov-201106:29
D3d10_1core.dll6.1.7600.21096320,51223-Nov-201106:29
D3d10warp.dll6.1.7600.210961,837,56823-Nov-201106:29
For all supported IA-64–based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
D2d1.dll6.1.7600.210961,880,57623-Nov-201105:23
Dwrite.dll6.1.7600.210963,011,07223-Nov-201105:23
Dwrite.dll6.1.7601.218653,011,07223-Nov-201105:17
D3d10_1.dll6.1.7600.21096448,00023-Nov-201105:23
D3d10_1core.dll6.1.7600.21096838,14423-Nov-201105:23

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the XpsDocument class, visit the following Microsoft website:
For more information about Windows Presentation Foundation, visit the following Microsoft website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_1e807a334adf4f8618dde6c26eb9f484_31bf3856ad364e35_6.1.7601.21865_none_f587a9e3255ec696.manifest
File versionNot applicable
File size699
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameX86_3be1cceb194f619ea4f2c19aea7b0f67_31bf3856ad364e35_6.1.7600.21096_none_a9c35ee227548421.manifest
File versionNot applicable
File size708
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameX86_853662293d627cbd9308ae5ab5ce33f9_31bf3856ad364e35_6.1.7600.21096_none_34aaecc02cdc32d3.manifest
File versionNot applicable
File size1,732
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameX86_ec73ef6cf78a8892aeaab3ba8470a936_31bf3856ad364e35_6.1.7600.21096_none_98d2796899a07fb0.manifest
File versionNot applicable
File size1,380
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameX86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.21096_none_a7f2ebb0d66988ba.manifest
File versionNot applicable
File size1,986
Date (UTC)23-Nov-2011
Time (UTC)06:02
File nameX86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.21096_none_d2f3740e79e79f3c.manifest
File versionNot applicable
File size2,106
Date (UTC)23-Nov-2011
Time (UTC)06:00
File nameX86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.21865_none_d4f96a5276f667e3.manifest
File versionNot applicable
File size2,106
Date (UTC)23-Nov-2011
Time (UTC)05:54
File nameX86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.21096_none_507f8252240aa682.manifest
File versionNot applicable
File size2,983
Date (UTC)23-Nov-2011
Time (UTC)05:57
File nameX86_microsoft-windows-directx-warp10_31bf3856ad364e35_6.1.7600.21096_none_eab9a8d0d124ee09.manifest
File versionNot applicable
File size2,212
Date (UTC)23-Nov-2011
Time (UTC)06:01
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_90bbe05f472ac5824aa7a0f420373036_31bf3856ad364e35_6.1.7600.21096_none_ffb39729fd34e318.manifest
File versionNot applicable
File size2,412
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameAmd64_9682f2a175663e18712bb75de7bd48f9_31bf3856ad364e35_6.1.7600.21096_none_70bcfd2c40fd0826.manifest
File versionNot applicable
File size1,064
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameAmd64_d0bb52fa70bc47e8e7915cf0904a75f0_31bf3856ad364e35_6.1.7600.21096_none_fc4b5f27d5e46e63.manifest
File versionNot applicable
File size1,060
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameAmd64_d828ceb32aef8f0482021c43378985ed_31bf3856ad364e35_6.1.7600.21096_none_89cb88446809aca8.manifest
File versionNot applicable
File size2,416
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameAmd64_fdf422f833c30242301b68a21f6165af_31bf3856ad364e35_6.1.7601.21865_none_9a2a7067856c8937.manifest
File versionNot applicable
File size1,046
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameAmd64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.21096_none_041187348ec6f9f0.manifest
File versionNot applicable
File size1,988
Date (UTC)23-Nov-2011
Time (UTC)07:07
File nameAmd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.21096_none_2f120f9232451072.manifest
File versionNot applicable
File size2,110
Date (UTC)23-Nov-2011
Time (UTC)07:12
File nameAmd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.21865_none_311805d62f53d919.manifest
File versionNot applicable
File size2,110
Date (UTC)23-Nov-2011
Time (UTC)07:00
File nameAmd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.21096_none_ac9e1dd5dc6817b8.manifest
File versionNot applicable
File size2,985
Date (UTC)23-Nov-2011
Time (UTC)07:06
File nameAmd64_microsoft-windows-directx-warp10_31bf3856ad364e35_6.1.7600.21096_none_46d8445489825f3f.manifest
File versionNot applicable
File size2,214
Date (UTC)23-Nov-2011
Time (UTC)07:05
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
File nameIa64_2a7dca16fa6db607237b5cd7ed1a9d0d_31bf3856ad364e35_6.1.7600.21096_none_c632eb59f887930d.manifest
File versionNot applicable
File size2,766
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameIa64_636e7c3eed63ade4d328ad0bdfec184e_31bf3856ad364e35_6.1.7601.21865_none_f8f5d99690b9ec86.manifest
File versionNot applicable
File size1,044
Date (UTC)23-Nov-2011
Time (UTC)10:55
File nameIa64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.21096_none_a7f48fa6d66791b6.manifest
File versionNot applicable
File size1,987
Date (UTC)23-Nov-2011
Time (UTC)06:52
File nameIa64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.21096_none_d2f5180479e5a838.manifest
File versionNot applicable
File size2,108
Date (UTC)23-Nov-2011
Time (UTC)06:58
File nameIa64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.21865_none_d4fb0e4876f470df.manifest
File versionNot applicable
File size2,108
Date (UTC)23-Nov-2011
Time (UTC)06:44
File nameIa64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7600.21096_none_508126482408af7e.manifest
File versionNot applicable
File size2,984
Date (UTC)23-Nov-2011
Time (UTC)06:52