FIX: You cannot activate Windows Embedded POSReady 7 by using a Multiple Activation Key if Internet access is not available

Applies to: Windows Embedded POSReady 7

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows Embedded POSReady 7.
  • The computer is in an isolated network that does not have Internet access.
  • You try to use a Multiple Activation Key (MAK) to activate the system.
In this scenario, you receive one of the following error messages on the activation screen:
The confirmation ID you entered does not match the confirmation ID you received. Please retype your confirmation ID.
The product key you entered is not supported. Check the key and try again.

Cause


This issue occurs because some parameters are missed in the license file of Windows Embedded POSReady 7.

Resolution


Update information

How to obtain this update

Microsoft Download Center
The following file is available for download from the Microsoft Download Center:
Operating systemUpdate
Update for Windows Embedded POSReady 7 Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows Embedded POSReady 7.

Installation instructions

To install this update, use one of the following options on a POSReady 7 image:
  • Run one of the following .msu files, as appropriate for your system:
    • 32bit Windows6.1-KB2663820-x86.msu
    • 64bit Windows6.1-KB2663820-x64.msu
  • Install one of the following .cab files, as appropriate for your system. To do this, run the DISM /online /add-package command as an administrator:
    • 32bit Windows6.1-KB2663820-x86.cab
    • 64bit Windows6.1-KB2663820-x64.cab

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Embedded POSReady 7 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Embedded POSReady 7
File nameFile versionFile sizeDateTimePlatform
Security-spp-component-sku-embedded-oem-nonslp-pl.xrm-msNot Applicable13,29907-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-nonslp-ul-oob.xrm-msNot Applicable13,06507-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-nonslp-ul-phn.xrm-msNot Applicable16,28307-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-slp-ul-oob.xrm-msNot Applicable13,05507-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-slp-ul.xrm-msNot Applicable11,50807-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-pl.xrm-msNot Applicable13,29907-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-ul-oob.xrm-msNot Applicable13,06307-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-ul-phn.xrm-msNot Applicable16,28107-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-pl.xrm-msNot Applicable13,29907-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-ppdlic.xrm-msNot Applicable17,17807-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-timebasedeval-pl.xrm-msNot Applicable14,12107-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-timebasedeval-ul-oob.xrm-msNot Applicable13,37507-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-ul-oob.xrm-msNot Applicable13,05307-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-ul-phn.xrm-msNot Applicable16,27107-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-bypass-rac-private.xrm-msNot Applicable5,27807-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-bypass-rac-public.xrm-msNot Applicable4,11607-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-bypass-ul-oob.xrm-msNot Applicable13,06807-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-bypass-ul.xrm-msNot Applicable11,03507-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-dmak-pl.xrm-msNot Applicable13,29907-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-dmak-ul-oob.xrm-msNot Applicable13,05707-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vl-dmak-ul-phn.xrm-msNot Applicable16,27507-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vlba-ul-oob.xrm-msNot Applicable13,05607-Feb-201217:38Not Applicable
Security-spp-component-sku-embedded-vlba-ul.xrm-msNot Applicable11,23107-Feb-201217:38Not Applicable
For all supported x64-based versions of Windows Embedded POSReady 7
File nameFile versionFile sizeDateTimePlatform
Security-spp-component-sku-embedded-oem-nonslp-pl.xrm-msNot Applicable13,29907-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-nonslp-ul-oob.xrm-msNot Applicable13,06507-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-nonslp-ul-phn.xrm-msNot Applicable16,28307-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-slp-ul-oob.xrm-msNot Applicable13,05507-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-slp-ul.xrm-msNot Applicable11,50807-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-pl.xrm-msNot Applicable13,29907-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-ul-oob.xrm-msNot Applicable13,06307-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-oem-slpcoa-ul-phn.xrm-msNot Applicable16,28107-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-pl.xrm-msNot Applicable13,29907-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-ppdlic.xrm-msNot Applicable17,17807-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-timebasedeval-pl.xrm-msNot Applicable14,12107-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-timebasedeval-ul-oob.xrm-msNot Applicable13,37507-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-ul-oob.xrm-msNot Applicable13,05307-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-ul-phn.xrm-msNot Applicable16,27107-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-bypass-rac-private.xrm-msNot Applicable5,27807-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-bypass-rac-public.xrm-msNot Applicable4,11607-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-bypass-ul-oob.xrm-msNot Applicable13,06807-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-bypass-ul.xrm-msNot Applicable11,03507-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-dmak-pl.xrm-msNot Applicable13,29907-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-dmak-ul-oob.xrm-msNot Applicable13,05707-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vl-dmak-ul-phn.xrm-msNot Applicable16,27507-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vlba-ul-oob.xrm-msNot Applicable13,05607-Feb-201220:33Not Applicable
Security-spp-component-sku-embedded-vlba-ul.xrm-msNot Applicable11,23107-Feb-201220:33Not Applicable

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the similar issue that occurs in Windows Thin PC, click the following article number to view the article in the Microsoft Knowledge Base:
2664186 FIX: You cannot activate Windows Thin PC by using a Multiple Activation Key if Internet access is not available
For more information about Windows Embedded POSReady 7, visit the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Embedded POSReady 7

Additional files for all supported x86-based versions of Windows Embedded POSReady 7
File nameUpdate.mum
File versionNot Applicable
File size1,477
Date (UTC)07-Feb-2012
Time (UTC)17:23
File nameX86_microsoft-windows-s..ponent-sku-embedded_31bf3856ad364e35_7.1.7601.17764_none_c4ce330e0bcc2750.manifest
File versionNot Applicable
File size57,650
Date (UTC)07-Feb-2012
Time (UTC)17:53
File nameX86_winemb-security-spp..osready7-deployment_31bf3856ad364e35_6.1.7601.17764_none_9d411bd033672181.manifest
File versionNot Applicable
File size1,144
Date (UTC)07-Feb-2012
Time (UTC)17:23
Additional files for all supported x64-based versions of Windows Embedded POSReady 7
File nameAmd64_microsoft-windows-s..ponent-sku-embedded_31bf3856ad364e35_7.1.7601.17764_none_20ecce91c4299886.manifest
File versionNot Applicable
File size57,655
Date (UTC)07-Feb-2012
Time (UTC)20:38
File nameAmd64_winemb-security-spp..osready7-deployment_31bf3856ad364e35_6.1.7601.17764_none_f95fb753ebc492b7.manifest
File versionNot Applicable
File size1,148
Date (UTC)07-Feb-2012
Time (UTC)20:18
File nameUpdate.mum
File versionNot Applicable
File size1,483
Date (UTC)07-Feb-2012
Time (UTC)20:18