FIX: You cannot activate Windows Thin PC by using a Multiple Activation Key if Internet access is not available

Applies to: Windows Thin PC

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows Thin PC.
  • The computer is in an isolated network that does not have Internet access.
  • You try to use a Multiple Activation Key (MAK) to activate the system.
In this scenario, you receive one of the following error messages on the activation screen:
The confirmation ID you entered does not match the confirmation ID you received. Please retype your confirmation ID.
The product key you entered is not supported. Check the key and try again.

Cause


This issue occurs because some parameters are missed in the license file of Windows Thin PC.

Resolution


Update information

How to obtain this update

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
Update for Windows Thin PC Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows Thin PC.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the similar issue that occurs in Windows Embedded POSReady 7, click the following article number to view the article in the Microsoft Knowledge Base:
2663820 FIX: You cannot activate Windows Embedded POSReady 7 by using a Multiple Activation Key if Internet access is not available
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates