Error message when you open an RTF email message that has inline attachments in an Exchange Server 2010 environment

Applies to: Microsoft Exchange Server 2010 Service Pack 2Exchange Server 2010 StandardExchange Server 2010 Enterprise

Symptoms


Consider the following scenario:
  • You import a personal folder (.pst) file into a mailbox by using the New-MailboxImportRequest cmdlet in a Microsoft Exchange Server 2010 environment.
  • The .pst file contains a Rich Text Format (RTF) email message that has some inline attachments.
  • You open the RTF email message.
In this scenario, the inline attachments are not displayed, and you receive the following error message:

Could not open one or more attachments.

Cause


This issue occurs because the inline attachments in the RTF email message are formatted as embedded OLE objects. In this situation, the Mailbox Replication Service (MRS) handles the inline attachments incorrectly when it imports the .pst file. Therefore, the inline attachments are not displayed when you open the RTF email message.


Resolution


To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

Workaround


To work around this issue, import the .pst file directly from Microsoft Outlook.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about move requests, visit the following Microsoft website:For more information about the embedded OLE object, visit the following Microsoft website: