[SDP 3][b4abb87b-898d-4e51-b723-4151ec94c452] Microsoft Access Support Diagnostic

Applies to: Access 2010Microsoft Office Access 2007Microsoft Office Access 2003

Summary


The Microsoft Office Access Support Diagnostics Platform (SDP) manifest file is designed to collect relevant log files, registry keys, client networking configuration, application logs, and important file details to help troubleshoot common support issues. Additionally, a series of configuration checks are tested to determine whether you are encountering the condition that is specified by the check.

This article provides details about the data that is collected by the Microsoft Office Access Baseline diagnostic.

Note The diagnostic that is described in this article can be used on the following versions of Windows:
  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows 8
When you run the diagnostic, you are prompted with a message advising you that the application must be running in order to collect certain information, as in the following screen shot:

Access Running Prompt

Click Skip only if you are experiencing startup issues (for example, crashes) with the selected application.

Notes
  • All file names in the data collection are prefaced by the <Computer_name> on which the Microsoft Support Diagnostic Tool is run.
  • Some file names in the data collection include <full_path>. This is the full path of the file on the computer's hard disk.

Data collected

Add-ins installed for Microsoft Access
DescriptionFile name
TXT file containing a list of third-party add-ins{Computername}_3rd_party_addins.txt
TXT file containing a list of Microsoft add-ins{Computername}_msft_addins.txt

Third-party modules running under the Microsoft Access
DescriptionFile name
TXT file containing a list of third-party modules running under the selected process{Computername}_3rd_party_Modules.txt
Resultant Set of Policy (RSoP) generated by GPResult.exe
DescriptionFile name
Output from running GPResult.exe. File is in .htm format{Computername}_GPResult.htm
Output from running GPResult.exe. File is in .txt format{Computername}_GPResult.txt

Application log

This contains events from the last 15 days, including those that were recorded in additional formats (.csv and .txt).
DescriptionFile name
Export of the Application log in .csv format{Computername}_evt_Application.csv
Export of the Application log in .evtx format; use Event Viewer to read{Computername}_evt_Application.evtx
Export of the Application log in .txt format{Computername}_evt_Application.txt

System log

This contains events from the last 15 days, including those that were recorded in additional formats (.csv and .txt).
DescriptionFile name
Export of the System log in .csv format{Computername}_evt_System.csv
Export of the Application log in .evtx format{Computername}_evt_System.evtx
Export of the Application log in .txt format{Computername}_evt_System.txt

Environment variables

This is a text file that contains environment variables and their values. The same set of environment variables is a subset of those that are displayed by running the Set command at a command prompt.
DescriptionFile
Text file containing environment variables and their values{Computername}_EnvironmentVariables.txt

Uploaded files

This is a .zip file that contains one or more files that you selected to upload to Microsoft.
DescriptionFile
A .zip file containing the file(s) that you selected to upload to Microsoft{Computername}_File.zip

List of updates installed on the computer
DescriptionFile name
List of updates installed on the client in .csv format{Computername}_Hotfixes.csv
List of updates installed on the client in .htm format{Computername}_Hotfixes.htm
List of updates installed on the client in .txt format{Computername}_Hotfixes.txt

List of processes running on the computer
DescriptionFile Name
List of processes and related services running on the computer{Computername}_Processes.txt

Windows registry keys

These are text files that contain exported keys from the Windows registry.
DescriptionFile name
HKEY_CURRENT_USER\Software\Microsoft\Office{Computername}_reg_HKCU_Office.txt
HKEY_CURRENT_USER\Software\Policies{Computername}_reg_HKCU_Policies.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\
Windows NT\CurrentVersion\Image File Execution Options

HKEY_LOCAL_MACHINE\Software\Wow6432Node\
Microsoft\Windows NT\CurrentVersion\Image File Execution Options
{Computername}_reg_HKLM_IFEO.txt
HKEY_LOCAL_MACHINE\Software\Microsoft\
Office

HKEY_LOCAL_MACHINE\Software\
Wow6432Node\Microsoft\Office
{Computername}_reg_HKLM_Office.txt

Networking details
DescriptionFile name
Text file containing network-related parameters{Computername}_SMB-Info.txt
Text file containing TCP/IP related information from the computer{Computername}_TcpIp-Info.txt

Robust Office Inventory Scan output
DescriptionFile name
Text file containing a list of all installed applications of the supported Office families{Computername}_ROIScan.log

List of dlls running under the Msaccess.exe process
DescriptionFile name
List of DLL files currently running under the Msaccess.exe process; file is in .csv format{Computername}_msaccess_Process.csv
List of DLL files currently running under the Msaccess.exe process; file is in .txt format{Computername}_msaccess_Process.txt

List of installed products
DescriptionFile name
CSV file containing a list of all installed products on the client{Computername}_Installed_Products.csv

Application and Windows Settings Summary
DescriptionFile name
Text file containing a summary report of application and Windows settingsmsaccess_Configuration_Summary.txt

Identity logging information
DescriptionFile name
Zip file containing two files; MSOCredProv.txt and msoidLitTrace{guid}.txt. These files contain identity logging information related to the user account connecting to services shown in the Account section of the BackStage.IdentityLogging.zip

Information on Click-to-Run Office 2013 Installation
DescriptionFile name
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonxx86 folder and its subfolders. Files only collected on Click-to-Run installations of Office 2013._Sym_C2R_ProgramFilesCommonx86.CSV _Sym_C2R_ProgramFilesCommonx86.TXT
Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx64 folder and its subfolders. Files only collected on Click-to-Run installations of Office 2013._Sym_C2R_ProgramFilesCommonx64.CSV _Sym_C2R_ProgramFilesCommonx64.TXT
Details on the Click-To-Run configuration, update policies and user configuration_Click-To-Run_Details.txt

Microsoft Office Alerts log files

Events over the last five (5) days from the Microsoft Office Alerts log files.
DescriptionFile name
Export of the Microsoft Office Alerts event log file in .csv format.{Computername}_evt_OAlerts.csv
Export of the Microsoft Office Alerts event log file in .evtx format.{Computername}_evt_OAlerts.evtx
Export of the Microsoft Office Alerts event log file in .txt format.{Computername}_evt_OAlerts.txt

Registry data related to Microsoft Access
Description (registry key)File name(s)
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device
{Computername}_reg_Access_Devices.reg
{Computername}_reg_Access_Devices.txt

HKEY_CLASSES_ROOT\.accda
HKEY_CLASSES_ROOT\.accdb
HKEY_CLASSES_ROOT\.accdc
HKEY_CLASSES_ROOT\.accde
HKEY_CLASSES_ROOT\.accdr
HKEY_CLASSES_ROOT\.accdt
HKEY_CLASSES_ROOT\.accdu
HKEY_CLASSES_ROOT\.accdw
HKEY_CLASSES_ROOT\.accft
HKEY_CLASSES_ROOT\.ade
HKEY_CLASSES_ROOT\.adn
HKEY_CLASSES_ROOT\.adp
HKEY_CLASSES_ROOT\.mda
HKEY_CLASSES_ROOT\.mdb
HKEY_CLASSES_ROOT\.mde
HKEY_CLASSES_ROOT\.mdn
HKEY_CLASSES_ROOT\.mdt
HKEY_CLASSES_ROOT\.mdw
HKEY_CLASSES_ROOT\.mdz
HKEY_CLASSES_ROOT\Access.Application
HKEY_CLASSES_ROOT\Access.Application.11
HKEY_CLASSES_ROOT\Access.Application.12
HKEY_CLASSES_ROOT\Access.Application.14
HKEY_CLASSES_ROOT\Access.Project
HKEY_CLASSES_ROOT\Access.Project.11
HKEY_CLASSES_ROOT\Access.Project.12
HKEY_CLASSES_ROOT\Access.Project.14
HKEY_CLASSES_ROOT\AccessAddin.ADE
HKEY_CLASSES_ROOT\AccessAddin.DC
HKEY_CLASSES_ROOT\AccessPW.14
HKEY_CLASSES_ROOT\AccSccHKEY_CLASSES_ROOT\AccScc.12
HKEY_CLASSES_ROOT\ADOConnectObject.ADOConnectObject
HKEY_CLASSES_ROOT\ADOConnectObject.ADOConnectObject.7
HKEY_CLASSES_ROOT\ADODB.Command
HKEY_CLASSES_ROOT\ADODB.Command.6.0
HKEY_CLASSES_ROOT\ADODB.Connection
HKEY_CLASSES_ROOT\ADODB.Connection.6.0
HKEY_CLASSES_ROOT\ADODB.Error
HKEY_CLASSES_ROOT\ADODB.Error.6.0
HKEY_CLASSES_ROOT\ADODB.ErrorLookup
HKEY_CLASSES_ROOT\ADODB.ErrorLookup.6.0
HKEY_CLASSES_ROOT\ADODB.Parameter
HKEY_CLASSES_ROOT\ADODB.Parameter.6.0
HKEY_CLASSES_ROOT\ADODB.Record
HKEY_CLASSES_ROOT\ADODB.Record.6.0
HKEY_CLASSES_ROOT\ADODB.Recordset
HKEY_CLASSES_ROOT\ADODB.Recordset.6.0
HKEY_CLASSES_ROOT\ADODB.Stream
HKEY_CLASSES_ROOT\ADODB.Stream.6.0
HKEY_CLASSES_ROOT\ADOMD.Catalog
HKEY_CLASSES_ROOT\ADOMD.Catalog.6.0
HKEY_CLASSES_ROOT\ADOMD.Cellset
HKEY_CLASSES_ROOT\ADOMD.Cellset.6.0
HKEY_CLASSES_ROOT\ADOX.Catalog
HKEY_CLASSES_ROOT\ADOX.Catalog.6.0
HKEY_CLASSES_ROOT\ADOX.Column
HKEY_CLASSES_ROOT\ADOX.Column.6.0
HKEY_CLASSES_ROOT\ADOX.Group
HKEY_CLASSES_ROOT\ADOX.Group.6.0
HKEY_CLASSES_ROOT\ADOX.Index
HKEY_CLASSES_ROOT\ADOX.Index.6.0
HKEY_CLASSES_ROOT\ADOX.Key
HKEY_CLASSES_ROOT\ADOX.Key.6.0
HKEY_CLASSES_ROOT\ADOX.Table
HKEY_CLASSES_ROOT\ADOX.Table.6.0
HKEY_CLASSES_ROOT\ADOX.User
HKEY_CLASSES_ROOT\ADOX.User.6.0



HKEY_CLASSES_ROOT\CLSID\{00000507-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{0000050B-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000514-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{0000051A-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000541-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000542-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000560-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000566-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000602-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000609-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000615-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000618-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{0000061B-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{0000061E-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\CLSID\{00000621-0000-0010-8000-00AA006D2EA4}


HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000507-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000050B-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000514-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000051A-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000541-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000542-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000560-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000566-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000602-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000609-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000615-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000618-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000061B-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000061E-0000-0010-8000-00AA006D2EA4}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000621-0000-0010-8000-00AA006D2EA4}




HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475E}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475F}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3B83A43E-3F73-4A35-BC00-E5726F517DBF}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{dee35070-506b-11cf-b1aa-00aa00b8de95}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{dee35071-506b-11cf-b1aa-00aa00b8de95}
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{4AC9E1DA-5BAD-4AC7-86E3-24F4CDCECA28}\c.0\0\win32
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{00025E01-0000-0000-C000-000000000046}\5.0\0\win32
HKEY_CLASSES_ROOT\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475E}
HKEY_CLASSES_ROOT\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475F}
HKEY_CLASSES_ROOT\CLSID\{3B83A43E-3F73-4A35-BC00-E5726F517DBF}
HKEY_CLASSES_ROOT\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}
HKEY_CLASSES_ROOT\CLSID\{dee35070-506b-11cf-b1aa-00aa00b8de95}
HKEY_CLASSES_ROOT\CLSID\{dee35071-506b-11cf-b1aa-00aa00b8de95}
HKEY_CLASSES_ROOT\TypeLib\{4AC9E1DA-5BAD-4AC7-86E3-24F4CDCECA28}\c.0\0\win32
HKEY_CLASSES_ROOT\TypeLib\{00025E01-0000-0000-C000-000000000046}\5.0\0\win32
{Computername}_reg_Access_HKCR.reg
{Computername}_reg_Access_HKCR.txt
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Jet
{Computername}_reg_Access_Jet.reg
{Computername}_reg_Access_Jet.txt
HKEY_CURRENT_USER\Software\ODBC{Computername}_reg_Access_ODBC.reg
{Computername}_reg_Access_ODBC.txt
HKEY_CURRENT_USER\Software\Classes\Access.Application{Computername}_reg_Access_HKCU.reg
{Computername}_reg_Access_HKCU.txt

Folder contents collected with important files for Microsoft Access


Folder pathFile name(s)
%CommonProgramFiles%\microsoft shared\Office11
%CommonProgramFiles(x86)%\microsoft shared\Office11
%CommonProgramFiles%\microsoft shared\Office12
%CommonProgramFiles(x86)%\microsoft shared\Office12
%CommonProgramFiles%\microsoft shared\Office14
%CommonProgramFiles(x86)%\microsoft shared\Office14
%CommonProgramFiles%\system\ado
{Computername}_sym_Office11.txt
{Computername}_sym_Office11.csv
{Computername}_sym_Office12.txt
{Computername}_sym_Office12.csv
{Computername}_sym_Office14.txt
{Computername}_sym_Office15.csv

Access Database Summary Report


DescriptionFile name(s)
Summary of current database in .txt format{Computername}_DB_Summary.txt


Link-local Multicast Name Resolution (LLMNR) Settings


DescriptionFile name(s)
Summary of LLMNR settings in .txt format{Computername}_LLMNR.txt

References
2598970 Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform