When this problem occurs, you may also receive an error message that resembles the following:
Devices that are part of the Exchange ActiveSync Logo Program support redirection and do not experience this problem. For more information about the Exchange ActiveSync Logo Program, see Announcing the Exchange ActiveSync Logo Program.
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The information and the solution in this document represents the current view of Microsoft Corporation on these problems as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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Article ID: 2679626 - Last Review: Dec 28, 2016 - Revision: 1