Keyboard shortcuts are incorrect in the Problem Steps Recorder tool in a localized version of Windows 7 or of Windows Server 2008 R2

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


When you use the Problem Steps Recorder tool (Psr.exe) on a computer that is running a localized version of Windows 7 or of Windows Server 2008 R2, you encounter the following issues: 
  • The Problem Steps Recorder tool uses the keyboard shortcuts that are used in the English version of the tool instead of the keyboard shortcuts that is displayed in the localized version of the tool.

    For example, the German version of the tool displays Alt+B as the keyboard shortcut for the Stop Record button. However, the keyboard shortcut for this button is actually Alt+O, which is used in the English version of the tool.
  • You cannot use the Space key to perform a mouse click action. Instead, you can only use the Enter key to perform a mouse click action.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Psr.exe6.1.7601.17783697,34423-Feb-201218:04
Psr.exe6.1.7601.21927697,34423-Feb-201215:17
Psr.exe.mui6.1.7601.1778326,62423-Feb-201217:59
Psr.exe.mui6.1.7601.2192726,62423-Feb-201215:12
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Psr.exe6.1.7601.17783733,69623-Feb-201218:06
Psr.exe6.1.7601.21927733,69623-Feb-201216:16
Psr.exe.mui6.1.7601.1778326,62423-Feb-201218:11
Psr.exe.mui6.1.7601.2192726,62423-Feb-201216:19
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Psr.exe6.1.7601.177831,058,81623-Feb-201215:05
Psr.exe6.1.7601.219271,058,81623-Feb-201215:14
Psr.exe.mui6.1.7601.1778326,62423-Feb-201215:11
Psr.exe.mui6.1.7601.2192726,62423-Feb-201215:17

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about how to use the Problem Steps Recorder tool, visit the following Microsoft website:

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_0c69d56eedaaafb66c9553d767a97499_31bf3856ad364e35_6.1.7601.21927_none_0bbf170e296e0c5b.manifest
File versionNot applicable
File size735
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameX86_0edf601d85371587e2d316560d08de40_31bf3856ad364e35_6.1.7601.17783_none_fd74c20ae4943b77.manifest
File versionNot applicable
File size735
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameX86_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.17783_none_34a918925260a79d.manifest
File versionNot applicable
File size2,268
Date (UTC)23-Feb-2012
Time (UTC)18:43
File nameX86_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.21927_none_357797f36b4a0244.manifest
File versionNot applicable
File size2,268
Date (UTC)23-Feb-2012
Time (UTC)15:53
File nameX86_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.17783_en-us_14d6ae2f205f7aca.manifest
File versionNot applicable
File size1,900
Date (UTC)23-Feb-2012
Time (UTC)18:33
File nameX86_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.21927_en-us_15a52d903948d571.manifest
File versionNot applicable
File size1,900
Date (UTC)23-Feb-2012
Time (UTC)15:44
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_0c95e5036285d18d63a11126de497a03_31bf3856ad364e35_6.1.7601.21927_none_4cd1acc97f443d2b.manifest
File versionNot applicable
File size1,118
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameAmd64_0ebc95d77dbc38d7bbeb97e0b33870da_31bf3856ad364e35_6.1.7601.21927_none_120c71310c9a8d60.manifest
File versionNot applicable
File size1,118
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameAmd64_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.17783_none_90c7b4160abe18d3.manifest
File versionNot applicable
File size2,272
Date (UTC)23-Feb-2012
Time (UTC)19:39
File nameAmd64_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.21927_none_9196337723a7737a.manifest
File versionNot applicable
File size2,272
Date (UTC)23-Feb-2012
Time (UTC)16:56
File nameAmd64_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.17783_en-us_70f549b2d8bcec00.manifest
File versionNot applicable
File size1,902
Date (UTC)23-Feb-2012
Time (UTC)18:31
File nameAmd64_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.21927_en-us_71c3c913f1a646a7.manifest
File versionNot applicable
File size1,902
Date (UTC)23-Feb-2012
Time (UTC)16:38
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_2ebd65d45965e4e04b00195c0ea3aaa7_31bf3856ad364e35_6.1.7601.17783_none_d4b07d13b0927f18.manifest
File versionNot applicable
File size1,116
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameIa64_4a2d7fa86ddf48071891f284d091983f_31bf3856ad364e35_6.1.7601.21927_none_d3531150764c46d8.manifest
File versionNot applicable
File size1,116
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameIa64_8d26583f255e3fdf0a2fd29eeeb6d196_31bf3856ad364e35_6.1.7601.17783_none_e776ac9a302bce9b.manifest
File versionNot applicable
File size1,116
Date (UTC)24-Feb-2012
Time (UTC)5:48
File nameIa64_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.17783_none_34aabc88525eb099.manifest
File versionNot applicable
File size2,270
Date (UTC)23-Feb-2012
Time (UTC)19:31
File nameIa64_microsoft-windows-a..ce-useractionrecord_31bf3856ad364e35_6.1.7601.21927_none_35793be96b480b40.manifest
File versionNot applicable
File size2,270
Date (UTC)23-Feb-2012
Time (UTC)16:48
File nameIa64_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.17783_en-us_14d85225205d83c6.manifest
File versionNot applicable
File size1,901
Date (UTC)23-Feb-2012
Time (UTC)15:26
File nameIa64_microsoft-windows-a..ionrecord.resources_31bf3856ad364e35_6.1.7601.21927_en-us_15a6d1863946de6d.manifest
File versionNot applicable
File size1,901
Date (UTC)23-Feb-2012
Time (UTC)15:39