CAP does not come online in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 for Itanium-Based Systems More

Hotfix Download Available

Symptoms

Consider the following scenario:

You set the RegisterAllProvidersIP property of a Client Access Point (CAP) in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster to 1.
A dependent IP address for the CAP does not list the current cluster node as a possible owner.
The IP address has never been registered on the cluster node.

In this scenario, the CAP does not come online in this cluster node.

Cause

This issue occurs because the RegisterAllProvidersIP property tries to register every IP address inDomain Name System (DNS) and in NetBIOS when the RegisterAllProvidersIP property is set to 1. However, if an IP address has never been registered for a cluster node, the IP address does not have a registry key that contains the transport name. If the registry does not exist, the CAP cannot come online.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows Server 2008 Service Pack 2 (SP2)
Windows Server 2008 R2
Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

Update if this hotfix replace another hotfixThis hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch
6.0.600
2.
23xxx Windows Server 2008 SP2 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	SR_Level	Service branch
6.0.600 2. 23xxx	Windows Server 2008	SP2	LDR

For all supported x86-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Clusres.dll	6.0.6002.23183	926,208	03-Aug-2013	02:49	x86

For all supported x64-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Clusres.dll	6.0.6002.23183	1,164,288	03-Aug-2013	03:41	x64

For all supported IA-64-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Clusres.dll	6.0.6002.23183	1,939,456	03-Aug-2013	02:22	IA-64

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch
6.1.760
0.
21xxx Windows Server 2008 R2 RTM LDR
6.1.760
1.
21xxx Windows Server 2008 R2 SP1 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	SR_Level	Service branch
6.1.760 0. 21xxx	Windows Server 2008 R2	RTM	LDR
6.1.760 1. 21xxx	Windows Server 2008 R2	SP1	LDR

For all supported x64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Clusres.dll	6.1.7600.21165	1,277,952	08-Mar-2012	06:27	x64
Clusres.dll	6.1.7601.21938	1,280,512	08-Mar-2012	06:14	x64

For all supported IA-64–based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Clusres.dll	6.1.7600.21165	2,118,656	08-Mar-2012	05:20	IA-64
Clusres.dll	6.1.7601.21938	2,122,240	08-Mar-2012	05:14	IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The RegisterAllProvidersIP property determines which of the following IP addresses are registered in DNS:

All the IP addresses on which a network name resource depends
Only the IP address resources that successfully come online

By default, only the IP address resources that successfully come online are registered. For more information about how to configure the RegisterAllProvidersIP property, visit the following Microsoft website:

General information about how to configure the RegisterAllProvidersIP property

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name	Update.mum
File version	Not Applicable
File size	2,232
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

File name	X86_38a2e0c2c4c9bab21c59c61f031ce763_31bf3856ad364e35_6.0.6002.23183_none_8d69157ddb0fdb94.manifest
File version	Not Applicable
File size	711
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

File name	X86_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_c2f71e46b37d7a99.manifest
File version	Not Applicable
File size	10,641
Date (UTC)	03-Aug-2013
Time (UTC)	03:34
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name	Amd64_4034cb8fa6ae2da1be691633cf40a24a_31bf3856ad364e35_6.0.6002.23183_none_139127c66e194a01.manifest
File version	Not Applicable
File size	715
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

File name	Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_1f15b9ca6bdaebcf.manifest
File version	Not Applicable
File size	10,693
Date (UTC)	03-Aug-2013
Time (UTC)	04:31
Platform	Not Applicable

File name	Update.mum
File version	Not Applicable
File size	2,248
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name	Ia64_777fd13bc3376689968878b07ae35335_31bf3856ad364e35_6.0.6002.23183_none_82cee9d7ec32b584.manifest
File version	Not Applicable
File size	713
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

File name	Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_c2f8c23cb37b8395.manifest
File version	Not Applicable
File size	10,667
Date (UTC)	03-Aug-2013
Time (UTC)	03:14
Platform	Not Applicable

File name	Update.mum
File version	Not Applicable
File size	1,587
Date (UTC)	03-Aug-2013
Time (UTC)	05:47
Platform	Not Applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name	Amd64_36cdd29e3cd8b0ffeaac39c02ddf73db_31bf3856ad364e35_6.1.7600.21165_none_147af289733f4959.manifest
File version	Not applicable
File size	715
Date (UTC)	08-Mar-2012
Time (UTC)	11:32
File name	Amd64_7185727952e0c704b5bcd0d9d182d61c_31bf3856ad364e35_6.1.7601.21938_none_e805b2e1669d6051.manifest
File version	Not applicable
File size	715
Date (UTC)	08-Mar-2012
Time (UTC)	11:32
File name	Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7600.21165_none_1d6eb0fbcfb9d9c3.manifest
File version	Not applicable
File size	2,693
Date (UTC)	08-Mar-2012
Time (UTC)	07:00
File name	Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7601.21938_none_1f78a867ccc507c6.manifest
File version	Not applicable
File size	2,693
Date (UTC)	08-Mar-2012
Time (UTC)	06:47

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name	Ia64_9df9cea37562e0d2f4a1faf5723510af_31bf3856ad364e35_6.1.7600.21165_none_10f3a1810c932c44.manifest
File version	Not applicable
File size	713
Date (UTC)	08-Mar-2012
Time (UTC)	11:32
File name	Ia64_b6f16867ddea9008728db857f962fa24_31bf3856ad364e35_6.1.7601.21938_none_0da18cbf37755cc5.manifest
File version	Not applicable
File size	713
Date (UTC)	08-Mar-2012
Time (UTC)	11:32
File name	Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7600.21165_none_c151b96e175a7189.manifest
File version	Not applicable
File size	2,691
Date (UTC)	08-Mar-2012
Time (UTC)	06:46
File name	Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7601.21938_none_c35bb0da14659f8c.manifest
File version	Not applicable
File size	2,691
Date (UTC)	08-Mar-2012
Time (UTC)	06:51

Last Updated: Sep 20, 2018