CAP does not come online in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster

Symptoms

Consider the following scenario:
  • You set the RegisterAllProvidersIP property of a Client Access Point (CAP) in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster to 1.
  • A dependent IP address for the CAP does not list the current cluster node as a possible owner.
  • The IP address has never been registered on the cluster node.
In this scenario, the CAP does not come online in this cluster node.

Cause

This issue occurs because the RegisterAllProvidersIP property tries to register every IP address inDomain Name System (DNS) and in NetBIOS when the RegisterAllProvidersIP property is set to 1. However, if an IP address has never been registered for a cluster node, the IP address does not have a registry key that contains the transport name. If the registry does not exist, the CAP cannot come online.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

Update if this hotfix replace another hotfixThis hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The RegisterAllProvidersIP property determines which of the following IP addresses are registered in DNS:
  • All the IP addresses on which a network name resource depends
  • Only the IP address resources that successfully come online
By default, only the IP address resources that successfully come online are registered. For more information about how to configure the RegisterAllProvidersIP property, visit the following Microsoft website:
Additional file information
Properties

Article ID: 2685891 - Last Review: Sep 11, 2013 - Revision: 1

Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 for Itanium-Based Systems, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 for Itanium-Based Systems

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