64-bit edition of Office 2010 does not import images from TWAIN devices

Symptoms

When you try to import images from a TWAIN device in the 64-bit edition of Microsoft Office 2010, the operation is unsuccessful.

Note A TWAIN device can be a camera or a scanner, for example..

Resolution

To resolve this issue, install the following update:
2687297 Description of the Office 2010 hotfix package (Mso-x-none.msp): June 26, 2012


Note This hotfix enables only the 64-bit edition of Office 2010 to import images from TWAIN devices.

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.



Notes
  • Install the hotfix that is described in Microsoft Knowledge Base (KB) article 2687297 before you run this Fix it solution
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common
  3. On the Edit menu, point to New, and then click Key.
  4. Type TwainDevices, and then press Enter.
  5. Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\TwainDevices
  6. On the Edit menu, point to New, and then click DWORD (32-bit) value.
  7. Type UseTwainDSMDllOnX64, and then press Enter.
  8. Right-click UseTwainDSMDllOnX64, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Exit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2687278 - Last Review: Sep 5, 2013 - Revision: 1

Feedback