Description of the Word 2010 hotfix package (Word-x-none.msp): June 26, 2012

Applies to: Microsoft Word 2010


This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated June 26, 2012.


Issues that this hotfix package fixes

  • Assume that you co author a Word document that contains a managed metadata property on a Microsoft SharePoint server. However, false conflicts are displayed in the document, and uploading failures occur.
  • After you configure line spacing by using the Paragraph dialog box, incorrect line spacing is set when you press CTRL+Y.
  • When you use a specific printer driver and select the Collate option to print a Word document, the printout is not collated.
  • When you open an .rtf file in Word 2010 or in Microsoft Outlook 2010, some text is missing.
  • You have a Word document that contains some text, a comment, and a shape at the bottom of the document. You select the Force Landscape paper orientation in the Tracking options. However, when you print the document at a larger scale (for example, the printout is scaled to a larger page size), the shape is not printed.
  • Assume that you create an AutoText entry that is based on some text in a Word document that is saved in a network location. In this situation, when you type the first characters in the AutoText, the Screen Tip is not displayed.
  • Assume that you create a Word document that is based on a Word template file. You select some text in the Word document and then save the selection to the AutoText ribbon gallery. However, when you set the gallery in the Create New Building Block dialog box to AutoText, the default value of the Save in option is the file name of the template file.

    Note The expected value of the Save in option is Normal.
  • When you use the Range.ExportFragment method in VBA code in a Word document, you receive the following error message:
    Run-time error ‘5843’:
    One of the values passed to this method or property is out of range.
  • You have an HTML email message that contains links to images on a SharePoint server. When you forward the message to a user without first reading the message, a credential dialog box appears unexpectedly for every linked image.
  • When you open a Word document in Windows Explorer that has the preview pane enabled, the preview pane has the focus instead of Word 2010.
  • When you try to paste a table or a chart from an Excel workbook to a Word document as a Microsoft Office Graphic Object, you receive the following error message:
    Word cannot obtain the data for Excel.Sheet.12 link.
  • Assume that you try to print a document that contains PostScript fonts. You add the page number in the header of the document. In this situation, certain PostScript fonts are not displayed correctly.
  • Assume that the Workgroup templates are saved to a UNC share folder. The Normal.dotx template file is also saved in this folder. When you use the CopyStylesFromTemplate method to copy the styles to a Word document, you are notified that the document is locked.
  • You have an .xslt file that is based on a Word document (.doc) file that contains an image. When you try to use the _Document.TransformDocument method to load the .xslt file in another Word document, the image is not displayed.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Microsoft Office 2010 or Office 2010 Service Pack 1 (SP1) installed.

For more information about SP1 for Office 2010, click the following article number to view the article in the Microsoft Knowledge Base:
2460049 Description of Office 2010 SP1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot applicable8,676,35213-Jun-201201:05
Word-x-none.mspNot applicable71,420,41613-Jun-201201:05
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot applicable8,676,35213-Jun-201201:05
Kb2428677-x-none.msp.cabNot applicable8,593,47325-Jun-201202:33
Word-x-none.mspNot applicable71,420,41613-Jun-201201:05
Word-x-none.msp information
File nameFile versionFile sizeDateTime
Download information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot applicable10,639,87212-Jun-201223:47
Word-x-none.mspNot applicable65,920,00012-Jun-201223:47
Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
File nameFile versionFile sizeDateTime


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates