Description of the Word 2010 hotfix package (Word-x-none.msp, Kb2428677-x-none.msp): September 7, 2012


This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated September 7, 2012.


Issues that this hotfix package fixes

  • When you run the Activedocument.TransformDocument Microsoft Visual Basic for Applications (VBA) function in a Word 2010 document that contains grouped images, the function fails, and you receive the following error message:
    The linked image cannot be displayed. The file may have been moved or deleted.
    BUG #: 33764 (OfficeQFE)
  • Assume that you save a document that contains comments as an .xps or .pdf file in Word 2007. When you change the orientation of the document and then view the print preview of the document, the whole document is not displayed. 
    BUG #: 33955 (OfficeQFE)
  • Assume that you publish a Word 2010 document that contains images as a blog on a SharePoint site by clicking Launch blog program to post. When you add another image to the blog post and then republish the blog, the new image replaces the existing images.
    BUG #: 33497 (OfficeQFE)
  • Assume that you use Word 2010 to open a document from a network location. Additionally, assume that the document contains footnotes, and you select the Show all formatting marks and Show text boundaries check boxes in Word 2010. After the document is saved automatically, some content in the document is displayed incorrectly. For example, lines in the footnotes are duplicated or are not displayed.
    BUG #: 33241 (OfficeQFE)
  • Unauthorized users can copy and paste content from an Information Rights Management (IRM)-protected email message in Microsoft Outlook to a Word 2010 document.
    BUG #: 33489 (OfficeQFE)
  • Assume that you insert a Math-Type equation at the midpoint of the baseline of some text in Word 2007. Additionally, assume that you save the document as a .docx file and then open the document. When you move the position of the mouse pointer to the right side of the equation, the pointer moves automatically to the line below the text.

    Note When you save the document as a .doc file, this symptom does not occur.
    BUG #: 33735 (OfficeQFE)
  • When you use a custom citation that uses the Extensible Style Sheet Language (XSL) format in Word 2010, you cannot apply superscript and subscript formatting to text.
    BUG #: 33736 (OfficeQFE)
  • Assume that you have a .docx file that contains multiple pages, and the pages use different page sizes. When you view the print preview of the document in Word 2010, the pages that use a narrow page size flicker in the print preview window.
    BUG #: 33397 (OfficeQFE)


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Microsoft Office 2010 Service Pack 1 (SP1) installed.

For more information about SP1 for Office 2010, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable8,680,96016-Aug-1212:43
Word-x-none.mspNot Applicable43,184,64016-Aug-1212:43
Word-x-none.msp information
File nameFile versionFile sizeDateTime

Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Kb2428677-x-none.mspNot Applicable10,642,43216-Aug-1212:07
Word-x-none.mspNot Applicable41,467,39216-Aug-1212:07

File nameFile versionFile sizeDateTime


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2687384 - Last Review: Sep 28, 2012 - Revision: 1

Microsoft Word 2010