"Couldn't install" message when you install Office 2013 and later versions or Office 365


You receive the following error message when you try to install Microsoft Office 2013 and later versions or Microsoft Office 365 Home (remove the word Home):

Couldn't install

We're sorry, we had a problem installing your Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive?

Please try installing again after you've checked the above.


Use Disk Cleanup to clear the system of unwanted space, follow these steps:

In Windows 7

In Windows 8, Windows 8.1, or Windows 10

Once the cleanup is done, please try reinstalling Office. If you still get the same message, move some photos or music to another disk drive so that you can install Office successfully.

If the problem continues to occur, temporarily turn off your antivirus software, firewall, and proxy settings.

Temporarily turn off the antivirus software

Temporarily turn off the firewall

Temporarily turn off proxy settings

More Information

Before Office starts installing itself, it checks to see if you have enough free space on your PC. If you don't have enough space, you'll get this message and Office won't install. To increase hard disk drive space, you can clean the system of unwanted files through Disk Cleanup or you can identify and move files like music, photos, or large documents to another drive.

Article ID: 2696484 - Last Review: Sep 23, 2015 - Revision: 1