"Cannot connect to the Rights Management Services Server" error message when you use Outlook for Mac 2011 to open an IRM-protected email message

Note Microsoft Azure Information Protection was previously known as Microsoft Azure Rights Management.

SYMPTOMS

In a Microsoft Office 365 environment, when you try to use Microsoft Outlook for Mac 2011 to open an email message that's protected by Infomation Rights Management (IRM), you receive the following error message:
Office for Mac cannot connect to the Rights Management Services Server because you appear to be working offline or are having network issues.

CAUSE

Currently, Outlook for Mac 2011 doesn't support IRM in an Office 365 environment.

WORKAROUND

To work around this issue, open the IRM-protected email message by using Outlook Web App in a web browser. You can use the following web address to access Outlook Web App for an Office 365 user ID:

STATUS

Microsoft is aware of this problem, and will post more information in this article when that information becomes available.

MORE INFORMATION

For more information about the versions of Outlook that support IRM, go to the following Microsoft TechNet website:

Still need help? Go to the Microsoft Community.
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Article ID: 2696491 - Last Review: Sep 30, 2016 - Revision: 1

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