Junk e-mail messages are permanently deleted

Applies to: Outlook 2016Outlook 2013Microsoft Outlook 2010 More

Symptoms


E-mail that you receive may be unexpectedly moved to the Dumpster in your Exchange mailbox or permanently deleted for other e-mail accounts. 

Cause


This problem can occur when both of the following items are true:
  1. The e-mail message was considered junk by Outlook.
  2. You have the Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder option enabled in Microsoft Outlook.

Resolution


If you do not want Outlook to permanently delete e-mail messages considered to be junk, make the following configuration change in Outlook.
  1. Open the Junk E-mail Options dialog box.
    • Outlook 2010 and later versions:

      On the Home tab on the Ribbon, click Junk, and then click Junk E-mail Options.
    • Outlook 2007 or Outlook 2003

      On the Tools menu click Options, and then click Junk E-mail.
  2. On the Options tab, click to clear the Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder option.
  3. Click OK.