Manager is unable to respond to a meeting invite

Applies to: Microsoft Outlook 2010Microsoft Office Outlook 2007

Symptoms



When a manager (in a manager-delegate pair) opens a meeting invite, they do not see the Accept, Tentative, or Decline options under the Change Response control. Instead, they see only No Response Required in the Respond section of the ribbon, as shown in the following figure.

The screen shot for the ribbon of a meeting invite

Normally, the manager sees the Accept, Tentative, and Decline options under the Change Response control on the ribbon, as shown in the following figure.

The screen shot for the options under the Change Response control on the ribbon

Cause


This problem occurs when the following data exists in the Windows Registry.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Calendar
DWORD: DisableResponseButtons
Value: 1

or

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Options\Calendar
DWORD: DisableResponseButtons
Value: 1

Note, x.0 in the above registry hives will either be 14.0 for Outlook 2010, or 12.0 for Outlook 2007.

Resolution


To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me


To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Please use the following steps to change the value of DisableResponseButtons to zero (0) in the non-policy section of the Windows Registry.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Exit Outlook.
  2. Start Registry Editor.

    In Windows Vista and in Windows 7:

    Click Start, type regedit in the Start Search box, and then press ENTER.
    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.

    In Windows XP:

    Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\Calendar

    NOTE: x.0 in the above key path is 14.0 for Outlook 2010 and 12.0 for Outlook 2007.
  4. Select the DisableResponseButtons value.
  5. On the Edit menu, click Modify.
  6. Type 0, and then click OK.
  7. Exit Registry Editor.
  8. Start Outlook.
NOTE: If the DisableResponseButtons value is listed under the \Polices hive, the setting is being administered using group policy. Please see your administrator to change this value in the registry.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

More Information


If a manager is configured with the default delegate setting where they receive informational meeting items, they will not be able to act on a meeting invite if they view it in the reading pane. This is demonstrated in the following figure.

The screen shot for the reading pane of a meeting invite

However, the manager can Accept or Decline a meeting if they open the meeting invite in an inspector window (double-click on the item to open it). If DisableResponseButtons=1 in the registry, then they will not be able to act on meeting invites when they open them.