The system does not update the invoice customer when you change the customer in an order in Microsoft Dynamics AX for Retail 2012

Applies to: Microsoft Dynamics AX for Retail

This article applies to Microsoft Dynamics AX for all regions.


Assume that you create an order in Microsoft Dynamics AX for Retail 2012 POS. When you save the change after you change the invoiced customer in the order, the system does not update the customer.


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix


You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28007-Nov-201102:16x86
Axupdate.exeNot applicable60,26407-Nov-201102:16x86
Clientoba32.mspNot applicable16,736,25615-Apr-201214:25Not applicable
Clientoba64.mspNot applicable16,736,25615-Apr-201214:25Not applicable
Components32.mspNot applicable14,925,82415-Apr-201214:25Not applicable
Components64.mspNot applicable28,786,68815-Apr-201214:25Not applicable
Helpserver64.mspNot applicable802,81615-Apr-201214:25Not applicable
Objectserver32.mspNot applicable5,664,76815-Apr-201214:25Not applicable
Objectserver64.mspNot applicable7,225,34415-Apr-201214:25Not applicable
Retailheadquarters32.mspNot applicable475,13615-Apr-201214:25Not applicable
Retailheadquarters64.mspNot applicable475,13615-Apr-201214:25Not applicable
Retailpos.mspNot applicable761,85615-Apr-201214:25Not applicable
Setupsupport32.mspNot applicable7,856,12815-Apr-201214:25Not applicable
Setupsupport64.mspNot applicable13,778,94415-Apr-201214:25Not applicable
Traceparser.mspNot applicable253,95215-Apr-201214:25Not applicable

Objects that are affected

This hotfix affects the following object:
  • \Services\Customer\customer.cs:: AddCustomerToTransaction


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.